About this role
Job summary We are seeking to recruit an enthusiastic and motivated Patient Services Coordinator within Radiology.
This role offers an excellent opportunity to develop your skills in managing operational services that are key to diagnostic, cancer, unplanned and planned care metrics. You will be involved in change management, business planning, service delivery, performance management and service improvement.
We are looking for someone who can engage with the teams to provide visible leadership, prioritise workload, challenge appropriately and be flexible in dealing with and responding to change. You must have good range of interpersonal and communication skills and can build, develop and motivate a team effectively. You will be expected to manage resources and to meet the needs of the service and you will have line management responsibility.
The post will be based at St Jamess Hospital and will require some cross site working which could include all LTHT sites. Flexible working is available as part of this role. Previous experience of working in Radiology or a similar role is preferred so that the post holder can hit the ground running.
Main duties of the job Your main roles and responsibilities associated with this post are to manage speciality administration clerical staff to deliver services. The post holders will be expected to work closely with the Assistant Patient Services Coordinators, Cancer Pathway Manager and Business Managers, to support and implement service developments and to manage diagnostic and RTT targets. The post holder will also be expected to work with the wider Radiology team and engage with clinicians and lead radiographers for their areas of responsibility.
The PSC will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented.
About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.
Our vision is to provide the highest quality specialist and integrated care.
We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.
Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job description Job responsibilities For questions about this job, contact:
Name: Hannah Benashour Position: Business Manager Email: [email protected] Phone number: [email protected]
Job Summary PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
STAFF MANAGEMENT
Provide leadership, management and supervision to the patient administration team within the CSU.
Establish robust communication systems with all staff, ensuring that supervisory staff conduct regular, effective team meetings.
Lead the recruitment and selection of patient administration staff within the CSU. Ensure systems are in place for induction and orientation of new staff.
Undertake staff appraisals and compile personal development plans in accordance with trust policy. Provide support for staff in undertaking continuing personal development opportunities.
Implement trust attendance management policy and maintain records for all staff. Manage staff annual leave, sickness absence, capability and staff grievances with support as required.
Ensure that all members of staff work co-operatively with staff within and outside the CSU to ensure delivery of a high-quality service.
Take a lead role in reviewing and implementing new systems to ensure that the both the clerical team and medical secretariat function effectively.
Ensure that both an effective working relationship and good communication is maintained between all grades of staff, promoting positive morale within the team through mutual co-operation.
Establish and maintain effective training plans to ensure that staff follow correct policy and procedure and respond to developments in the service. Ensure that staff are able to use electronic patient administration systems, providing support where appropriate.
Develop effective relations with peers, working in co-operation and contributing to cover arrangements for annual leave, sickness and other absence.
Please see Job Description for further information.
Overview of our organisation If you’re looking for an NHS career in Leeds, you couldn’t come to a better place. Leeds Teaching Hospitals NHS Trust is one of the largest NHS Trusts in the UK, employing more than 15000 people across 7 hospitals over 6 sites. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this ‘The Leeds Way’ and its focus is on our values of being patient centered, fair, collaborative, accountable and empowered. As an employer, we always look after our people too. As part of your role with us here in Leeds you’ll enjoy significant investment in your professional development and personal development via training and career progression opportunities plus excellent rewards and benefits to ensure your NHS career in Leeds suits your aspirations and lifestyle perfectly.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
About Leeds Teaching Hospital NHS Trust Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred Collaborative Fair Accountable Empowered
All our actions and endeavours will be guided and evaluated through these values
We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.
Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
Person Specification
Qualifications Essential
Good general standard of education
Desirable
A management or supervisory qualification
Experience Essential
Knowledge of Trust access policies and national rules on waiting times reporting
Desirable
Knowledge of CRIS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds Teaching Hospitals
Address Cross Site
Leeds
West Yorkshire
LS9 7TF
Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)