About this role
Salary: £52,000 - 92,000 per year
Requirements: Minimum 5 years of experience in a technical support or similar customer-facing technical roleStrong troubleshooting and problem-solving skills, with a logical and analytical approachConfident communicator with clear, concise verbal and written skillsSolid technical foundation and curiosity to learn new systems and toolsExperienced in diagnosing and resolving technical issues remotelyAble to prioritise and manage workload in a fast-paced environmentComfortable working both independently and collaboratively across teamsExperience with SSO / WorkOS configuration and troubleshootingExperience with REST APIs and Postman for testing and validationExperience with monitoring and debugging using DatadogExperience with SaaS platform support and administrationExperience analysing HAR files and network traffic for issue reproduction Responsibilities: Investigate and troubleshoot complex technical issues across our platformApply fixes, configuration changes, or validated workarounds where possibleEscalate to Engineering with clear diagnostic details and impact assessmentsReproduce reported issues in internal environments to identify root causesAnalyse logs, data, and customer configurations to support investigationsValidate fixes or patches and confirm resolution with the customerDocument findings, solutions, and technical procedures for future referenceCollaborate with Product and Engineering teams to report bugs and suggest improvements Technologies: AIDatadogSupportNetworkPostmanRESTWebflowARM More:
We are Synthesia, the worlds leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017 and headquartered in London, we have offices and teams across Europe and the US. Following our recent Series E funding round, we raised $200 million and our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures, Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We offer a competitive salary plus stock options, paid parental leave, 25 days of annual leave plus public holidays and paid sick leave, a fun culture with regular socials, a generous referral scheme, and a brand new computer and monitor. This is a full-time remote role based in the UK, within our Commercial Customer Support department.
last updated 40 week of 2026