Misión We are seeking a proactive and technically capable IT Assistant to support and maintain the organization's technology infrastructure. As the first point of contact for IT-related issues, you will provide technical support to employees, troubleshoot hardware and software problems, maintain IT systems and equipment, and help ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical concepts effectively to non-technical users. This is an excellent opportunity for an aspiring IT professional to gain hands-on experience across a broad range of technologies, including technical support, systems administration, networking, and IT security. You will play an important role in maintaining a reliable, secure, and efficient IT environment while supporting users across multiple departments and contributing to the organization's overall operational success. What will be your responsibilities? System Setup & Administration <ul><li>Prepare, configure, and deploy laptops and IT equipment for new hires, ensuring all required software, user accounts, permissions, and system settings are ready prior to onboarding.</li><li>Install, configure, and maintain computers, laptops, operating systems, software applications, printers, phones, and other peripherals.</li><li>Implement software installations, upgrades, and patches, and troubleshoot performance issues.</li><li>Manage user accounts, email accounts, passwords, permissions, and system access across various platforms.</li><li>Assist with workstation setup and deployment of new IT equipment.</li></ul>Technical Support <ul><li>Provide first-line technical support for computers, laptops, printers, networks, email systems, and other IT-related equipment.</li><li>Troubleshoot and resolve hardware, software, internet, Wi-Fi, and basic networking issues.</li><li>Respond to user support requests and ensure timely resolution of technical issues.</li></ul>Infrastructure & Maintenance <ul><li>Perform routine system maintenance, including updates, security patches, backups, and basic data recovery activities.</li><li>Monitor and maintain network infrastructure and IT equipment to ensure optimal performance and reliability.</li><li>Conduct regular inspections, maintenance, and troubleshooting of IT assets.</li></ul>Security & Compliance <ul><li>Support the implementation and maintenance of IT security measures and best practices.</li><li>Identify potential system vulnerabilities and recommend improvements to enhance security and operational efficiency.</li><li>Ensure the confidentiality and security of company information and systems.</li></ul>IT Systems & Business Support <ul><li>Analyse user and departmental requirements to identify opportunities for process improvement and increased efficiency.</li><li>Collaborate with internal departments and IT team members on projects and technical initiatives.</li><li>Provide cross-functional technical support as required.</li></ul>Documentation & Reporting <ul><li>Maintain accurate records of IT assets, inventory, licenses, and support activities.</li><li>Create and update technical documentation, user guides, and standard operating procedures.</li><li>Document incidents, troubleshooting activities, system changes, and resolutions through help desk or ticketing systems.</li></ul> This is the profile we are looking for Education <ul><li>Bachelor's Degree in Information Technology, Computer Science, or a related field.</li></ul>Experience <ul><li>1 to 3 years of experience in an IT Support, Help Desk, Service Desk, or similar technical support role is preferred. Fresh graduates with strong technical knowledge and a willingness to learn are encouraged to apply.</li><li>Experience with help desk ticketing systems and IT service management (ITSM) processes is an advantage.</li><li>Exposure to enterprise IT environments and providing technical support to users across multiple departments is an advantage.</li></ul>Technical Skills <ul><li>Strong knowledge of Windows and macOS operating systems, including installation, configuration, maintenance, and troubleshooting.</li><li>Good understanding of computer hardware, peripherals, and basic networking concepts and protocols.</li><li>Experience with Microsoft 365 administration and support, including Outlook, Teams, SharePoint, and Exchange Online.</li><li>Knowledge of enterprise backup and recovery procedures.</li><li>Familiarity with system monitoring tools and IT infrastructure maintenance.</li><li>Experience managing user accounts, permissions, and access controls across various systems.</li><li>Understanding of IT security principles, malware protection, endpoint security, and data protection practices.</li></ul>Soft Skills <ul><li>Excellent written and verbal communication skills in English, with the ability to communicate technical information clearly and effectively.</li><li>Strong problem-solving and analytical abilities with the capability to diagnose and resolve technical issues efficiently.</li><li>Excellent interpersonal and communication skills</li><li>Strong ability to work effectively with employees at all levels.</li><li>Ability to prioritize tasks, manage multiple responsibilities, and work independently.</li><li>High level of professionalism and ability to maintain confidentiality.</li></ul> Our benefits <ol><li>Hybrid working arrangement – 2 days in the office, with the remaining 3 days working from home</li><li>Company-provided laptop and accessories</li><li>Medical & Outpatient benefits</li><li>Hospitalization insurance </li><li>Annual leave – starting from 18 days per year</li><li>Performance-based annual bonus (based on KPIs)</li><li>Annual salary increment </li><li>Training and development opportunities to support your career growth</li></ol>

IT Assistant @ Bglobaltech

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