About this role
Job summary
To provide a Switchboard Operator service 24/7 in handling all calls and communication within a busy hospital, healthcare setting ensuring a continued friendly and professional service in an at times busy environment.
Please note: applicants must be OVER 18 years of age to apply for this position
Main duties of the job
To handle and manage all calls both internal and external within the hospital ensuring prompt and courteous service.
To operate and update when required internal bleep and long range pager systems (training provided) and updating information where required with the call databases and telephone directory.
To respond and ensure routine and nonroutine emergency calls are answered and relevant teams are communicated to attend any urgent events.
To respond and notify the correct teams for any fire alarm activations and security alarms.
To log all urgent maintenance and pest control requests via our estates helpdesk 24/7
To be able to work in a small team offering support to callers and at times having empathy and sympathy and remaining calm in handling some calls in a busy pressured environment.
About us
The Switchboard team are a small team working together to ensure the 24/7 provision of a call handling environment within a control room Operator environment
Job description Job responsibilities
For further information and full details of the job role please see the attached job description and person specification.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Person Specification
Qualifications Essential
Willingness to undertake mandatory training and any other departmental training/qualification requirements
Desirable
Customer Service Training/Qualification
Knowledge Essential
Understanding of confidentiality Demonstrates an understanding of Dignity & Respect
Desirable
Understanding of Information Governance
Skills Essential
Ability to follow instructions bother verbal and written Communicates effectively
Experience Essential
Operation of a multiline switchboard Previous experience working with public/customers and use of computer based programmes
Desirable
Previous experience of working in a hospital/healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name AGH Solutions Ltd
Address Airedale NHS Trust
Skipton Road
Steeton, Keighley
BD20 6TD
United Kingdom
Employer's website https://aghsolutions.co.uk/ (Opens in a new tab)