About this role
Job summary
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Medical and Frailty Same Day Emergency Care Department at Huddersfield Royal Infirmary. We have two part time vacancies available.
The successful candidates must be able to work our range of shifts covering Medical and Frailty SDEC as well as the Medical Day Case Unit 7 days a week including bank holidays.
Our current shifts are:Monday to Friday - 08:00 to 20:00 and 08:00 to 18:00
Saturday and Sunday - 08:00 to 16:00
We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people. You will be the first point of call for patients arriving on the department as well as telephone contact with GP's, outpatient clinics, patients, relatives and other members of the multidisciplinary team.
The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient experience. Previous experience working in a patient or customer facing role is essential.
Please see the job description and the person specification for further details
Main duties of the job
Book patients on to the system on arrival, using the electronic computer system. Transferring patients from and to other areas. Ensure that all relevant patient information is taken and recorded accurately. Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times. Escalate any concerns over patients to the relevant clinical staff. Book, reschedule and cancel appointments. Book required transport for patients in Medical and Frailty SDEC as well as Medical Day Case Unit. Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services. Deal with face to face enquiries from patients and clinical staff within the department To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
About us
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery.
The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others
Job description Job responsibilities
Please see detailed job description and person specification for further information.
If any further information is required contact Jade Murdock, Lead Nurse for Medical and Frailty Same Day Emergency Care.
Person Specification
Qualifications/Training Essential
GCSE English and Maths Grade 9-3 (A* -D) or equivalent
Desirable
NVQ Level 2 in a relevant subject
Knowledge, experience & expertise Essential
Previous administration and clerical experience Experience of working within a patient or customer facing role Working experience of computers and data inputting Experienced in working in high pressure environments Good understanding of patient confidentiality and information governance Ability to work alone and as part of a team Ability to multi-task, work accurately, and adapt to changing circumstances Ability to work well and stay calm under pressure Ability to demonstrate patience, care, and empathy Excellent conflict resolution and de-escalation skills Must be able to work across both hospital sites Must be flexible and able to work the full range of shifts
Desirable
Previous NHS Experience Knowledge of NHS IT systems
Communication & relationships Essential
Evidence of excellent interpersonal and communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust
Address Huddersfield Royal Infirmary
Acre Street
Huddersfield
HD3 3EA
United Kingdom
Employer's website https://www.cht.nhs.uk (Opens in a new tab)