About this role
Job summary
An exciting secondment/fixed term opportunity has arisen for an enthusiastic, dynamic and motivated Band 5 Administration Service Manager to join the Children's Administration team for Specialist Children's Services.
The post is responsible for leading and developing Children's Services administration teams, ensuring the delivery of high-quality, efficient, and patient-focused support services across the Trust. Working collaboratively with clinical, operational, and administrative colleagues, the role provides leadership in workforce planning, service improvement, and change management, while fostering strong partnerships to support effective service delivery and positive outcomes for children, young people, and their families. This is a full-time post based at Norwich Community Hospital. The post is available as a fixed term contract or secondment for 12 months. Please ensure you obtain line manager agreement before applying. Please note that interviews will take place in person at Norwich Community Hospital.
Main duties of the job
To lead, line manage, motivate and supervise administration staff at different levels with responsibility for effective workforce planning. To lead on and support with the delivery of effective and efficient administration services across all Trust operational administration teams.
To lead in areas of change including reviewing and updating processes; working closely with both administration and health colleagues to deliver a quality service. Partnering with our clinical service operations to provide a resilient and quality service that meets the needs of patients and service delivery. To participate in operational and strategic meetings to build positive relationships across the Trust and to promote partnership working with the administration service.
Line Manage up to 40 members of staff over various teams in Children's Administration Services. Manage absence and staff performance in line with Trust policy. To ensure admin teams have enough cover to support service delivery and the patient pathway. Review and update administrative systems and processes in line with service expectations. To be a delegate budget manger ensuring all pay and non-pay each month is correct. To review and manage incidents within the administration service. To build working relationships with the clinical teams the admin services support. Oversee effective waiting line management in line with KPI's and an 18 week patient pathway.
About us
We are a supportive team committed to improving outcomes for children and young people. This role offers an opportunity to make a meaningful difference whilst developing your career in a fast paced and rewarding environment.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Job description Job responsibilities For full details about the role, main responsibilities, and requirements, please refer to the job description.
Person Specification
Qualifications Essential
Educated to degree level, evidence of higher education or equivalent experience. NVQ Business Administration Level 4 or equivalent. Good general standard of education (minimum GCSE English and Maths at Grade C/ Level 4, or equivalent). Qualification in supervisory management or demonstrable experience.
Desirable
Leadership and management training or qualification.
Experience Essential
Proven experience of working within busy healthcare settings. Significant experience of recruiting, supervising and line managing large and diverse teams of admin and clerical staff across a range of roles, including undertaking appraisals, disciplinaries and grievances. Excellent IT and keyboard skills with extensive knowledge and experience of using Microsoft Office, particularly Word, Excel, PowerPoint and Publisher. Awareness and understanding of waiting list management and clinical support needs. Proven financial and budget management experience. Proven experience of working autonomously and the ability to demonstrate excellent decision-making skills. Proven experience of managing site and facilities issues.
Desirable
Experience of PAS / SystmOne. Evidence of continuing Professional development. Experience of waiting time management and performance issues. NHS experience.
Skills, Abilities and Knowledge Essential
Ability to demonstrate a systematic approach to the prioritisation of work, to manage a high-volume workload with competing priorities and to cope well under pressure to meet tight deadlines. Ability to demonstrate use of initiative with a pro-active approach in completing tasks. Ability to demonstrate strong leadership skills within small and wider teams. Excellent knowledge of administrative procedures with proven ability to review and improve admin processes and systems. Ability to demonstrate excellent customer care-focused skills. Ability to analyse, synthesise and present data and other information effectively.
Desirable
SystmOne literate. Health roster. Analysing barriers and finding solutions when developing ways of working.
Communication Essential
Ability to demonstrate excellent inter- personal, communication, negotiation and persuasive skills with colleagues, patients and external partners at all levels.
Personal and People Development Essential
Able to recognise development needs of other staff and able to signpost/implement training packages.
Personal Attributes / Behaviours Essential
Ability to sensitively handle issues at an individual or team level. Ability to recognise, respect and maintain confidentiality. Confident, approachable manner. Supportive to colleagues. Able to work flexibly to provide cover for absent colleagues during holidays and sickness as required. Self-motivated. Able to make own travel arrangements to meet the needs of the service.
Other Essential
Evidence of acquiring a deeper understanding of current issues facing the NHS and NCH&C in particular. Willing to undertake further training as required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East of England Community Health and Care NHS Trust
Address Norwich Community Hospital
Bowthorpe Road
NR2 3TU
United Kingdom
Employer's website https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)