About this role
Job summary
Are you a confident and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!
This is a new post, we are looking for 2 enthusiastic, proactive, self-motivated, and caring individuals to join our Admin team at Park View Resource Centre, Kings Lynn as our Admin Support - Receptionist.
This is a permanent, part time job share role, each position is 13.5 hours: Monday 0830 - 1630 and Tuesday 0930 - 1600, the other is Wednesday 0830 - 1630 and Thursday 0930 - 1600.
The interviews will be held in person.
Monday - Friday - 0830 - 1630 hrs.
Main duties of the job
The post holder will be responsible for the setting up and smooth running of the reception at Park View Resource Centre, Kings Lynn, supporting all patients who attend the various clinics that are held there.
The role will include administrative support duties such as answering telephone calls, greeting patients upon their arrival, assisting patients with queries and use of NHS computer systems, including SystmOne, to check in patients and additional admin support as required. This role is required to maintain strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times.
Being able to demonstrate excellent organisational and effective communication skills is essential, along with being able to work alone as well as part of a team, using your own initiative, and working to deadlines. You will have experience of undertaking a range of administrative duties and have excellent customer care skills. You will need to be able to evidence a good solid background working in a busy office environment and will be required to work proactively. Experience of working in the NHS is preferential. Knowledge of SystmOne would be advantageous, but training will be provided for the successful candidate.
About us
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days (pro rata) Opportunity to join the NHS pension scheme. Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources) Supportive positive culture that is Well-Led with regular supervision Comprehensive in house and external training programmes available NHS discounts and many more
Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Job description Job responsibilities
Main Duties & Responsibilities
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties which will include:
Dealing appropriately with all telephone enquiries as well as face to face patient contact, which may include investigating and problem solving as well as regularly dealing with matters of a complex and/or distressing nature.
Using a range of software programmes to produce, maintain and distribute documents, including adhoc and routine reports, spreadsheets, and databases, which may include medical terminology and clinic information.
Photocopying, laminating, scanning and emailing documentation promptly and efficiently, generating and distributing letters, tasking clinicians, ensuring that all patient records are maintained and kept up-to-date. This includes the assembling of patient information packs to be handed out to patients.
Receiving, sorting and distributing mail daily, ensuring that outgoing mail is sent in a timely manner.
Researching appropriate websites, downloading and circulating documents as requested.
Issuing and activating door fobs
Actively updating the patient information in and around the reception area including the usage of Easy Read signs.
Please refer to the job description and person specification for the full list of responsibilities.
Person Specification
Qualifications Essential
GCSE Maths and English (Level 4 / Grade C or above), or equivalent Proven IT skills NVQ Level 2 in Buisness Administration
Experience Essential
Proven administration experience in a busy office environment Proven experience of working as part of a team
Desirable
Knowledge of NHS ordering systems e.g.E2P2 Knowledge of SystmOne. PAS etc. Knowledge of NHS
Skills, Abilities and Knowledge Essential
Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook Good organisational and communications skills Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload Articulate, calm, polite and well-motivated with a positive attitude to customer care Effective communication and listening skills
Desirable
oCustomer Care Skills
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential
Enthusiastic and motivated Committed to providing the best possible service to patients Tact and diplomacy
Other Essential
Flexible attitude and approach to work to meet patient/service needs Able to make own transport arrangements to meet the needs of the service Willingness to cover in other geographical locations
Communication Essential
Able to communicate effectively in written and verbal English language
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East of England Community Health and Care NHS Trust
Address Park View Resource Centre
Birch Tree Close, London Road
Kings Lynn
PE30 5QD
United Kingdom
Employer's website https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)