About this role
Job summary
Are you a friendly, organised and customer-focused individual who enjoys helping others?
We are looking for Patient Services Advisors to join our busy and supportive team. This is a varied role where you will be the first point of contact for patients, providing excellent customer service both over the phone and in person.
As a Patient Services Advisor, you will undertake a range of administrative duties, including managing appointments, updating patient records, handling enquiries and supporting the smooth day-to-day running of our services.
We are seeking someone who:
Has a warm, polite and professional manner Is naturally helpful and enjoys supporting others Has excellent telephone and communication skills Can remain calm and compassionate when dealing with patients Has good administrative and organisational skills Works well as part of a team and values supporting colleagues Is able to prioritise workloads in a busy environment Has good attention to detail and accuracy Is confident using IT systems and Microsoft Office applicationsWe have both full time and part time hours available, covering 08:00 until 18:30, Monday to Friday.
Pay is £13.09 - £13.34 per hour, based on previous experience, plus the option to join the NHS pension and other great employee benefits.
CLOSING DATE: 04 October 2026.
Main duties of the job
This role requires courteous, calm and effective communication skills both over the phone and face to face, plus methodical, accurate administration capabilities.
You will assisting patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.
You will be someone who genuinely cares about delivering an excellent patient experience and who enjoys building positive relationships with patients, colleagues and healthcare professionals and understand the importance of confidentiality, teamwork and professionalism.
What Symphony Offer:
A friendly and supportive team environment Opportunities for learning and development A rewarding role helping patients access the care and support they need The opportunity to make a real difference every day
If you are approachable, organised and passionate about providing excellent customer service, we would love to hear from you.
Knowledge of the NHS / General Practice would be desirable, but not essential.
Please read the full Job Description (JD) attached carefully before applying.
About us
Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.
Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).
Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.
Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.
Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).
We look forward to hearing from you and receiving your application.
Job description Job responsibilities
Please see the attached job description and person specification document (JD) for a full list of duties, tasks and expectations associated with this role.
Please read this carefully before applying.
Person Specification
Knowledge and skills Essential
Computer literate and good keyboard skills Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels Excellent organisational skills Strong attention to detail and the ability to transfer accurate information Work well under pressure Use own initiative within clear boundaries, seeking advice when necessary Demonstrate enthusiasm and a strong sense of teamwork Ability to complete tasks to a high standard with frequent interruptions
Desirable
Knowledge of medical terminology Knowledge of the NHS/General Practice
Qualifications Essential
English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)
Experience Essential
Experience of working within a team Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
Desirable
Experience of working in a customer focused environment Experience of working within an administration team Experience of working in the NHS or similar health care setting Awareness of clinical systems such as EMIS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Symphony Healthcare Services Limited
Address North Petherton Surgery
Mill Street
North Petherton
BRIDGWATER
Somerset
TA6 6LX
United Kingdom
Employer's website https://www.symphonyhealthcareservices.com/ (Opens in a new tab)