About this role
Job summary
Salary Available Upon Request
37 hours a week
We have an exciting opportunity for an accomplished, dynamic and highly efficient business manager to join our long established, well-regarded training Practice situated in expanded premises in Bridgend town centre. Close to the coast and with very easy access to the M4 corridor. The area has excellent local schools.
We are a forward-thinking 18,953 patient practice and an active member of Bridgend East Network Cluster and of Pen y Bont Health Ltd, the first federated GP Cluster in Wales.
We are a friendly and collaborative general practice and encourage new ideas from all members of the team. We take pride in our supportive environment for GP trainees, medical, pharmacists and nursing students, fostering both professional development and a welcoming atmosphere for all staff and patients.
Our Practice Team includes 9 GP Partners and 2 Salaried GPs, Pharmacists, a Nurse Manager, Practice Nurses, HCAs and outstanding administrative staff.
Main duties of the job
The successful candidate will take responsibility for organisational leadership, the smooth running of the practice, service improvement and delivery of key targets across all clinical and administrative areas within the practice. They will report to the Practice Partnership.
About us
We are a large forward-thinking long established Practice situated in expanded premises in Bridgend town centre. Close to the coast and with very easy access to the M4 corridor.
Our Practice population is 18,953 and we have a mixed patient demographic.
We are very proud of our friendly, hardworking team, which includes 9 GP Partners, 2 Salaried GPs, a team of Practice Pharmacists managed by our Senior Pharmacist and a Practice Nurse team led by our Nurse Manager, including Nurse Practitioners, Health Care Assistants and Phlebotomists. Our Clinical teams receive excellent support from our ancillary staff.
We are a well-regarded training Practice and have several GP Registrars. We also provide undergraduate teaching to years 1 and 2 medical students and support student nurses and pharmacists. We are members of the Bridgend East Network Cluster and Pen y Bont Health Federation, the first federated GP Cluster in Wales. We use EMIS computer system. We are also proud to be a Park Run Practice.
Job description Job responsibilities
Core Tasks and Functions
The following job description is intended to provide a broad outline of the main responsibilities of the post, it is not exhaustive and the postholder will need to be flexible in developing the role.
Partnership issues, planning and service development
Oversee systems to ensure that the practice delivers the highest quality of care to its registered population
Schedule and manage the GP rota, ensuring patient care demand matches available clinical capacity while maintaining a safe and fair workplace
Co-ordinate and lead the process of organisational development
Develop, maintain and review new and existing services
Identify new opportunities, assess viability and prepare business plans for discussion, approval and implementation
Support GP Cluster developments and initiatives
Initiate and implement processes to maximise opportunities provided via contractual services and oversee the monitoring and reporting systems in place for these services
Undertake periodic review of clinical services; recommend and implement changes or extensions to services as agreed with the Partnership
Identify significant challenges and threats to the practice and ensure an effective, timely response
Co-ordinate agenda for Partnership meetings and Practice Team meetings and ensure implementation of actions arising
Contribute to partnership meetings to advise on policy matters and engage in discussion to ensure robust and well considered decision-making
Regularly review the effectiveness and purpose of all meetings in the practice.
Lead on partnership changes including retirement, new appointments, legal, financial and patient related implications
Ensure the practice is compliant with all statutory and legal requirements including health & safety, employment law and GMS contract
In liaison with the duly appointed solicitors, draft or review the Partnership Agreement; monitor compliance and recommend remedial action if required
Governance (systems, processes risk and services)
Maintain a robust clinical governance structure
Responsible for information governance, including ensuring that good information governance principles are in place and understood throughout the practice and for GDPR, legal compliance of information governance and submission of relevant information (IG Toolkit)
Co-ordinate the process of clinical audit and submission of relevant information (CGPSAT) under local / national Clinical Governance arrangements.
Ensure results of clinical audit are disseminated with action taken in response to findings
Develop and disseminate all relevant policies, procedures, standards and guidance to all GPs and staff; review and update regularly
Oversee and implement an effective risk management system, ensuring compliance with legal requirements.
Maintain systems to minimise risk, identify potential problems and operate an incident policy compliant with information governance
Ensure practice is compliant with GDPR.
Manage practice significant events reviews.
Ensure there is a robust Research Governance system in the practice where any research work is undertaken.
PR and Patient involvement
Ensure the efficient provision of high-quality reception and administrative services to patients
Produce and update practice information in a timely manner and evaluate the effectiveness and quality of this in both electronic and paper formats
Develop the public profile of the practice through social media and raise local awareness of the Practice and the services it provides
Operate an effective complaints management system, compliant with current Welsh Government requirements.
Financial Management
Oversee effective financial management systems, reporting to the partners as appropriate
Understand and report on the financial implications of contract and legislation change
Manage practice budgets effectively and establish and maintain systems to maximise income.
Identify opportunities to increase income and report areas of underperformance.
Support the partners in contractually meeting clinical targets from NHS Wales
Reconcile monthly statement of contractual payments against practice records, analyse information and address all financial inconsistencies
Monitor and report progress against contractual requirements and ensure maximum profit attained
Manage Practice accounts; submit year-end figures promptly and liaise with the Practice Accountants
Manage appropriate systems for handling and recording of cash and cheques and petty cash
Monitor cashflow, prepare regular forecasts and reports to the partners
Responsibility for settlement of accounts, with automated payments, online banking, cheques etc.
Operate payroll and pensions functions and ensure that robust procedures are in place for PAYE and NHS pensions systems in line with HMRC and NHS Pensions agency requirements and that financial and confidentiality controls are in place
Ensure GP partner monthly drawings are paid in line with the Partnership Agreement in liaison with Practice Accountants
Monitor insurance policies and ensure payments are kept up to date, review policies meet the needs of the practice regularly
Prepare a business case for any potential financial developments, identifying need, resources required, value for money and an implementation plan
Human Resources
Authorise and organise staff recruitment
Make recommendations on partner recruitment
Lead the recruitment and selection process when appointing members of the practice team including GPs
Evaluate, organise and oversee staff induction and training.
Ensure that all clinical staff working in the practice are registered with the appropriate professional body and that they have the necessary indemnity cover in place
Undertake detailed workload analysis for all staff, arbitrate on issues of workload; undertake skill-mix review, succession planning and implement necessary changes.
Identify practice staff training needs through training needs analysis; organise in-house training in line with identified need; identify and facilitate appropriate external training
Keep up to date with employment legislation and ensure that all practice policies and paperwork (including contracts of employment) comply with statutory requirements; make amendments as necessary; promote good employment practices
Manage practice discipline and grievance procedures for all staff
Develop and implement effective staff appraisal and monitoring systems.
Premises and Equipment
Responsibility for overall day to day management of the premises
Arrange appropriate insurance cover
Ensure the practice maximises use of available space
Ensure availability of adequate stocks of stationery, clinical and other supplies and ensure value for money
Ensure maintenance schedules are in place for equipment including calibration and PAT testing for electrical equipment
Ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
Liaise regularly with landlords on appropriate matters
Person Specification
Qualifications Essential
Evidence of a commitment to continuing professional development Degree level qualification or evidence of minimum 5 years experience in a Senior management position
Desirable
Relevant management or finance qualification IQT Bronze Level
Experience Essential
Essential Experience of and success at communicating and managing people Experience of managing teams and able to promote teamwork and employee satisfaction Financial management experience including understanding of accounting systems, payroll & spread sheets Experience as a manager, with knowledge of employment law and business accounts Knowledge/Experience of building/estates management, maintenance and compliance
Desirable
Desirable Management experience in the NHS or in practice management Experience of strategic business planning Experience of working with regulatory bodies and preparing for inspections
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name GP Practice in Wales
Address Riversdale House Merthyrmawr Road Bridgend CF31 3NL
Merthyrmawr Road
Bridgend
CF31 3NL
United Kingdom
Employer's website https://gpwales.co.uk (Opens in a new tab)