About this role
Job summary
The First Responder Department is recruiting an organised, proactive, and highly professional administrator to support various high profiled campaigns and day to day administration activities. This position offers an experienced administrator the opportunity to work in a fast paced environment and contribute to improved patient outcomes across London.
The role is based primarily at Waterloo Headquarters for three days per week and involves close collaboration with managers, staff, and volunteers delivering community response services. The administrator will support departmental campaigns, including Volunteer Strategy, London Lifesavers, and Heartstarters. Occasional travel to other London Ambulance Service sites may be required to support meetings, events, and operational activities.
Main duties of the job
The First Responder Department Administrator provides administrative support to ensure the efficient daily operation of a busy and dynamic service. Key responsibilities include:
Preparing agendas, minutes, reports and correspondence Maintaining records, databases and departmental information systems Processing leave, sickness and other administrative returns Organising meetings, venues and events Managing departmental email inboxes and correspondence Producing weekly, monthly and quarterly reports Supporting projects and responding to ad-hoc requests from managers Coordinating uniform and equipment orders Supporting Associate/Community Resuscitation Trainers Supporting department campaigns Building effective relationships with staff, volunteers and external partnersThis role requires excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while maintaining confidentiality.
Applicants are advised to review the attached Job Description for a comprehensive overview of the roles duties and to ensure that supporting information in the application meets the essential criteria.
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
Our care delivering outstanding emergency and urgent care whenever and wherever needed. Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job description Job responsibilities Applicants are advised to review the attached Job Description for a comprehensive overview of the roles duties and to ensure that supporting information in the application meets the essential criteria.
Person Specification
Qualifications, Accreditations, Education Essential
Knowledge of a range of administrative procedures acquired through relevant training or experience to NVQ Level 4 or equivalent
Experience Essential
Ability to work effectively within a team environment and on own initiative Significant recent experience of office or administrative work Experience of using Microsoft Office suite including Word, Excel, Outlook and inputting and processing information
Knowledge and Skills Essential
Physically Fit, able to move parcels/large boxes of uniform and equipment Able to work accurately and effectively under pressure and to tight deadlines Excellent verbal and written communication skills with the ability to draft correspondence and responses to routine issues
Personal Abilities Essential
Minute taking experience Ability to organise meetings/events Be willing to train in first aid including the use of a defibrillator
Desirable
Able to work without supervision and to prioritise own workload
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name London Ambulance Service NHS Trust
Address Trust HQ
220 Waterloo Road
LONDON
Greater London
SE1 8SD
United Kingdom
Employer's website https://www.londonambulance.nhs.uk/ (Opens in a new tab)