About this role
How will I help?
Help shape the future of Home Lending Operations by turning improvement opportunities into meaningful business outcomes. You'll identify and deliver improvement opportunities, influence strategic initiatives, and partner with senior stakeholders to design practical, customer-focused solutions that improve operational performance and business outcomes.
Your responsibilities will include:
• Assess and support high-impact improvement initiatives and business cases. • Partner with stakeholders across Home Lending Operations, Mortgages Delivery and enterprise teams to identify opportunities and solve complex problems. • Lead workstreams from analysis and planning through to recommendation and delivery. • Represent operational needs in strategic initiatives and drive alignment across stakeholders. • Deliver process improvement and transformation projects using Lean Six Sigma and agile methodologies. • Support successful implementation and embedment of new processes and solutions.
What do I need?
We're looking for someone with strong experience in business transformation, continuous improvement, business analysis or strategic problem-solving within financial services. You'll bring a deep understanding of Home Lending, Mortgage Operations or related banking environments, along with experience delivering and embedding large-scale transformation initiatives. A proven ability to influence senior stakeholders, navigate complex environments and drive outcomes is essential.
Ideally, you’ll also have:
• Experience in consulting, internal consulting or enterprise transformation environments. • Experience leading and or supporting cross-functional squads, major initiatives or enterprise-wide programs. • Experience leading, designing and coaching Operational Excellence programs • Experience in process re-engineering, automation/digitization, AI-enabled transformation programs or workflow orchestration.
Our Promise to You
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. • Tailored learning and development opportunities to help your grow your career within the bank. • Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.
We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here.
We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.