About this role
Job summary
The Wyre Forest Health Partnership is looking for a proactive and organised Deputy Business Services Manager to join our team at Bewdley Medical Centre. This is an exciting opportunity to coordinate our central clinical services and support high-quality primary care across WFHP.
Working closely with the Business Services Director and clinical leads, you will help ensure our services are well organised and responsive. The role includes planning internal GP locums, Extended Access, physiotherapy, our frailty team and visiting services, alongside day-to-day management and support for employees.
We are looking for someone confident managing people, organised and able to work across operational and financial priorities. You will work with clinical and non-clinical colleagues and build strong relationships.
Please note, we are unable to offer Skilled Worker visa sponsorship for this role.
We value our team and invest in their well-being, professional growth and job satisfaction. Benefits include:
Generous Annual Leave 5 weeks plus bank holidays.NHS Pension Scheme Access to the NHS defined benefit pension scheme.Performance-Related Pay & Bonuses Rewarding hard work.Career Progression & Training Sponsorships, apprenticeships and training.Cycle to Work Scheme Tax-efficient bike scheme.Paid Maternity & Paternity Leave Enhanced leave after 24 months.Team Events & Christmas Parties Including our Christmas party.
Main duties of the job
Coordinate and administer delegated areas of the Business Services operation, including Extended Access planning and scheduling, internal locum GP planning and deployment, and our cross-organisation visiting teams.Report to the Business Services Director and clinical leads to support the delivery of clinical services across our sites.Provide day-to-day supervision and support for employees, including clinicians and other members of multidisciplinary and matrix teams.Oversee the organisation and workflow of central clinical services, ensuring they operate safely, efficiently and effectively.Support employee lifecycle activities, including recruitment, annual leave planning, appraisals and sickness absence processes, as appropriate.Support the delivery of an outstanding patient experience across central clinical services, including responding to and managing patient complaints and escalating where appropriate.Work collaboratively with site and deputy site managers to ensure effective coordination between central services and individual practices.Ensure accurate and timely information is maintained for pay, rotas, scheduling, clinical templates and employee records.Take responsibility for collecting the information required and completing and returning the monthly ICB return for areas in which you have responsbility (eg Frailty).Provide support and guidance to clinical colleagues, acting as an appropriate escalation point when required.
About us
Wyre Forest Health Partnership: One successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a skilled. valued and respected team.
WFHP has been operating since December 2014 as a single Partnership, working across five surgeries. We operate at scale and are at the forefront of primary care delivery, with the management structure and scale to support a large primary care workforce and around 73,000 patients. We have a strong quality improvement ethic and are always looking to improve.
Our teams work collaboratively across our practices, with central services playing an increasingly important role in how we organise and deliver care. This role is therefore an opportunity to make a real difference to how our clinical services operate day to day, while helping to create the conditions for our employees to thrive and deliver their best work.
WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.
Job description Job responsibilities
Manage and coordinate delegated areas of Business Services, ensuring services are appropriately planned, scheduled and staffed.Coordinate the workflow and organisation of central clinical services, including Extended Access, internal GP locums, physiotherapy and visiting teams.Report to Business Services Director and clinical leads to deliver services effectively across WFHP sites.Lead, mentor and support a diverse range of clinical and administrative employees, including completing appropriate employee lifecycle activities.Manage annual leave requests and planning, ensuring these are appropriately coordinated and actioned within agreed timescales.Support or coordinate employee meetings, including appraisals and sickness absence meetings, where appropriate.Ensure accurate and timely processing of pay, rota and scheduling information.Support the Business Services Director with budget management, pay planning, workforce costs and wider financial objectives.Maintain accurate employee records, information and administrative systems.Develop and maintain effective working relationships with site and deputy site managers and colleagues across WFHP.Support the delivery of an excellent patient experience within central clinical services, including managing and escalating complaints appropriately.Work collaboratively with clinical leads to support clinicians in delivering their role outcomes and in their personal and professional development.Ensure relevant regulatory, contractual and healthcare requirements are understood and incorporated into service delivery.Input, maintain and update clinical templates and associated systems, working with clinical leads to ensure they are accurate, appropriate and reflect current service requirements.
Person Specification
Personal Attributes Essential
Commitment to providing a first-class service to patients. Confident, approachable and supportive management style. Ability to lead, motivate and develop others. Flexible and adaptable approach to changing business and service requirements. Commitment to WFHP's values of Care, Commitment, Integrity and Sustainability.
Desirable
Ability to travel to other sites within WFHP.
Qualifications Essential
Educated to GCSE level (or equivalent), including Maths and English. Confident using Microsoft Office and able to learn and use new systems.
Desirable
Relevant management or healthcare qualification.
Experience Essential
Experience of working in a management or senior administrative role. Experience of managing and supporting employees. Strong organisational skills and the ability to manage competing priorities. Experience of coordinating people, services or resources to deliver operational outcomes. Excellent communication and interpersonal skills. Ability to work collaboratively with clinical and non-clinical colleagues. Strong attention to detail and ability to work accurately with pay, workforce and operational information.
Desirable
Previous experience working in Primary Care. Experience of supervising clinical or multidisciplinary teams. Experience of budgeting, pay planning or workforce management. Knowledge of healthcare regulations and compliance requirements, ideally including QOF and CQC.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wyre Forest Health Partnership
Address Bewdley Medical Centre
Dog Lane
BEWDLEY
Worcestershire
DY12 2EF
United Kingdom
Employer's website https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)