About this role
Job summary Barchester Healthcare is seeking a Care Home Administrator to become a crucial part of the management team at their Hayling Island location. This permanent role, offering a salary of £30,500 per year, requires the successful candidate to work every other Saturday, with a weekday off. The company seeks an experienced and dedicated individual who can help ensure the smooth operation of their high-quality care home. The role involves managing multiple areas including Customer Experience, HR, Recruitment, Payroll, and Finance, as well as overseeing junior administrative staff. The ideal candidate will have strong IT skills and be capable of creating a positive impression of the home.
Main duties of the job In this position, you will support the General Manager and play an integral role in the home's management team. Responsibilities include managing customer experience, conducting home showrounds for prospective families, assisting with staff recruitment and payroll, and maintaining secure personal files. You will ensure the preparation of staff rotas, manage funds, and update staff training records. A focus on customer care and community engagement is essential. Previous experience in HR administration is required, and a CIPD qualification is beneficial. Strong IT skills, professionalism, and a high attention to detail are necessary for success in this role.
About us Barchester Healthcare is the only healthcare provider accredited as one of the best companies to work for in the UK. They are committed to respecting and valuing their team, offering a supportive environment with progression opportunities. Employees are rewarded with various benefits, such as a bonus for excellence, a refer-a-friend scheme, retail and leisure discounts, and access to counseling and medical services. Barchester ensures that all team contributions are valued, leading to an empowering and rewarding work environment. They actively encourage career development, providing avenues for further training and qualifications.
Job description Job responsibilities
This position includes working every other Saturday with a weekday off.Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial
REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications Essential
Experience in a customer-facing role and involvement in HR administration and recruitment are required. A CIPD qualification would be beneficial. Candidates should be proficient in Microsoft Word, Excel, and Outlook.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Hayling Island
PO11 9JZ
Employer's website https://www.barchester.com/ (Opens in a new tab)