About this role
Position Overview
• Department: Administration • Schedule: Monday through Friday • Work Location: UAB St. Vincent's Birmingham • Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more Job Description Provides strategic and operational leadership for Support Services across UAB St. Vincent's including Food and Nutrition Services, Environmental Services, Guest Services, Linen Services, Patient Transportation Services, Switchboard Services, Volunteer Services, Hospitality House, Conference Center, Parking/Valet Services, Facilities Management, Biomed Services and other assigned functions. Responsible for developing and executing operational strategies that support organizational goals, regulatory compliance, quality outcomes, patient and employee experience, and financial performance. Collaborates with executive, clinical, and operational leaders to drive operational excellence, foster innovation, optimize resource utilization, and ensure services are aligned with industry best practices and organizational priorities. 1. Oversees operations for assigned Support Services departments across UAB St. Vincent's facilities. 2. Develops and executes strategic plans, operational priorities, and performance objectives Save that align support service operations with organizational goals, quality standards, patient experience initiatives, and financial performance expectations. 3. Leads quality improvement, and process optimization initiatives to enhance operational efficiency, service delivery, patient satisfaction, employee engagement, and overall departmental performance 4. Oversees departmental budgets, capital planning, resource allocation, and financial performance to support operational and organizational goals 5. Ensures compliance with regulatory requirements, accreditation standards, operational readiness initiatives, Environment of Care expectations, safety programs, and organizational policies and procedures 6. Collaborates with organizational, clinical, and operational leaders to support strategic initiatives, operational effectiveness, and service excellence across assigned departments 7. Oversees contracted services, vendor relationships, and external partnerships to ensure accountability, service quality, and compliance 8. Reviews operational, patient satisfaction, and employee engagement data to identify opportunities for improvement and implement action plans to support organizational goals 9. Provides guidance, mentorship, and development opportunities for leaders and staff while promoting accountability, collaboration, and continuous improvement 10. Represents assigned service lines in organizational committees, operational initiatives, regulatory surveys, accreditation activities, and planning efforts. 11. Identifies operational challenges and develops solutions that support efficient operations, regulatory readiness, and industry best practices 12. Perform other duties and responsibilities as assigned Qualifications
• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field required; Master's degree preferred. • Minimum of seven (7) years of progressive healthcare operations leadership experience required; ten (10) years preferred. • Completion of an accredited Administrative Fellowship may be considered in combination with healthcare operations leadership experience.
Why Work at UAB Medicine
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.