About this role
Salary: £? - ? per year
Requirements: Experience in application support for development teams in production environmentsStrong knowledge of T/SQL, C# .NET, and OracleExperience troubleshooting applications and implementing fixes such as code changes and SQL scriptingExperience checking and supporting Windows Servers, databases, and related application environmentsAbility to liaise effectively with support teams, development teams, and business stakeholdersExperience with incident and problem management processesAwareness of performance, scalability, and security considerations across design and implementation phasesAbility to participate in application release support, disaster recovery configuration, and production support activitiesWillingness to provide out-of-office-hours support as part of the production support team Responsibilities: Provide application support for development teams in production environmentsCommunicate with Data Centre and Help Desk staff to support production issuesAnalyse failures, identify root causes, and resolve issues by liaising with development teams and internal and external support teamsTroubleshoot application failures and implement solutions, including code fixes and SQL scriptingCheck Windows Servers, databases, and other relevant environments where applications runLiaise with technical support, network, infrastructure, DBA, and other support teams when users experience application issuesCommunicate with primary support Helpdesk staff in London and New York to provide advice and suggestionsWork with team members and the wider development team to establish best practices for application supportAnalyse and define appropriate application configuration to meet business requirementsContribute to technical and design workshops and suggest ideas to achieve stable application operationsHelp define application support standards to ensure applications can run safely in productionParticipate in planning and estimating work volumes for application supportWork with the application release team on production rollouts to minimise failures after releaseConsider performance, scalability, and security during design and implementation phasesFollow incident and problem management processes, keeping ticket updates accurate and stakeholders informedParticipate in defining and configuring application environments in disaster recovery sitesSupport continuous improvement of application support methodology across the team and wider support departments Technologies: C#SupportNetworkOracleSQLSecurityWindowsASP.NET More:
We are hiring an Application Support Specialist for a Tier 1 bank on a 6-month contract with a very likely extension. The role is hybrid, with 3 days per week in our Canary Wharf office. Our tech stack includes T/SQL, C# .NET, and Oracle. This is a production support role within a collaborative team environment, with involvement across London and New York and out-of-office-hours support required as part of the production support team.
last updated 35 week of 2026