About this role
Salary: £? - ? per year
Requirements: Strong Mac experience with a strong focus on macOS supportGood foundation in IT supportExcellent people skillsAbility to work in a predominantly Apple environmentExperience with IT ticketing/service management systemsExperience with user access managementExperience with hardware provisioning and supportMicrosoft Entra ID experience is desirableCisco experience is desirable Responsibilities: Provide day-to-day desktop support to approximately 150 users in our London officeAct as a key point of contact for IT support within the officeManage and resolve tickets through our IT ticketing systemProvide face-to-face and walk-up supportManage user access and permissionsSet up new users and equipmentSupport onboarding and offboardingPrepare, configure and troubleshoot laptops and other hardwareDeal with general IT requests and user issuesTroubleshoot Mac and Windows devicesMaintain accurate ticket updates and documentationProvide a friendly, professional and responsive service to usersSupport senior stakeholders and VIP users when required Technologies: CiscoHardwareSupportmacOSWindows More:
We are looking for a Desktop Support Engineer with a strong Mac focus to join our IT team in London on an initial 3-month contract, working 5 days onsite. The role is inside IR35 and starts ASAP. Our environment is predominantly Apple-based, with around 90% Mac and 10% Windows, using macOS and Apple hardware. This is a great opportunity for a technically capable Desktop Support Engineer who enjoys hands-on support, working with users, and providing a professional service. We also offer the opportunity to support senior stakeholders and VIP users when required.
last updated 35 week of 2026