About this role
Salary: £40,000 - 45,000 per year
Requirements: 5+ years experience in an MSP or similar IT support environment, with strong L2/L3 experienceStrong hands-on experience with Microsoft 365, Entra ID, Exchange Online and IntuneGood knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewallsExperience supporting multiple customer environmentsStrong troubleshooting and problem-solving skillsExperience with PSA/RMM tools and SLA-driven support environmentsConfidence communicating directly with customers and supporting less experienced engineersExperience with Autotask, Datto RMM, IT Glue, Meraki or Rewst is advantageousPowerShell, automation, Microsoft Copilot or Microsoft certifications are beneficialGenuine interest in developing technically and taking on greater responsibility Responsibilities: Act as a key third-line escalation point for the support teamOwn complex technical issues and major incidentsTroubleshoot and support customer Microsoft environmentsSupport Microsoft 365, Entra ID, Intune, Exchange Online and WindowsProvide technical guidance and support to L1 and L2 engineersBuild strong customer relationships and act as a senior technical contactContribute to projects, migrations and technical improvementsIdentify opportunities for automation and improvements across customer environments Technologies: AIActive DirectoryCloudCopilotSupportLESSMicrosoft 365PowerShellWindowsOffice 365 More:
We are a growing managed service provider and telecoms business with an established technical team. This permanent role is based in Birmingham with hybrid working, including two days working from home, and offers a salary of £40,000–£45,000. It is a hands-on position where you will be a key technical escalation point, work directly with customers and support a varied range of Microsoft environments. We invest in our people and technology, offering opportunities for technical development and career progression as the company grows, alongside exposure to Microsoft cloud, AI, automation and customer projects.
last updated 42 week of 2026