About this role
Your main responsibilities will Include:
• Receive, validate, and release transfer instructions via GFX. • Monitor pending and rejected transfers, ensuring prompt resolution and settlement. • Liaise with Transfer Agents, Fund Management Companies, and internal stakeholders (e.g. Client Services, Product Analysts) to resolve queries and expedite settlements. • Ensure accurate and timely dispatch of transfer documentation to Transfer Agents. • Follow up on contract notes and ensure adherence to internal Standard Operating Procedures (SOPs) and regulatory requirements. • Investigate and resolve complex cases, including rejected or technically failed transfers. • Escalate critical issues and contribute to the daily Critical Transfers report. • Identify inefficiencies and propose process improvements to enhance settlement timeliness and service quality. • Participate in monthly reviews of client queries and agent performance. Requirements:
• 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence. • Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred. • Well-developed organizational and critical thinking skills to resolve complex day to day issues independently. • Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments. • Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended. • Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.