About this role
The EB Operations Analyst is responsible for performing day-to-day Funds operational activities accurately and within agreed deadlines, including a range of specialized activities that may require research and investigation beyond standard procedures. The role requires a strong understanding of banking products, services, and operational processes, as well as the ability to manage complex tasks, resolve issues, and contribute to continuous improvement initiatives while maintaining strong risk awareness, applying established procedures and controls, and escalating exceptions appropriately.
Key Responsibilities
- Process and manage daily Funds transactions and specialized operational activities accurately and on time, ensuring adherence to documented procedures, controls, and compliance requirements.
- Handle standard dividend events and related operational follow-up.
- Conduct research and investigations into operational exceptions and cases that fall outside standard processes, taking appropriate first-level corrective action.
- Monitor operational processes and perform required controls to ensure data and processing quality, identifying and escalating issues appropriately.
- Handle complex or higher-risk transactions with care and in line with risk controls, escalating complex, sensitive, or high-risk cases to senior colleagues or the Team Leader.
- Collaborate with the Team Leader to resolve escalations effectively.
- Respond to operational requests and cooperate with relevant internal teams.
- Contribute to the team’s continuous improvement initiatives by identifying gaps, recurring issues, and simple improvement opportunities, raising them within the team and proposing enhancements.
- Participate in problem-solving sessions and support the review, maintenance, and enhancement of standard operating procedures (SOPs) and working instructions.
- Support or participate in projects and initiatives related to operational efficiency, quality, and process improvement.
- Build operational knowledge progressively, share day-to-day knowledge with colleagues, and provide training and coaching to team members on specific processes when required.
- Good knowledge of banking products, services, and operational processes.
- Prior experience in Euroclear or a back-office banking environment is preferred.
- Strong analytical and problem-solving skills.
- Ability to perform investigative work beyond standard procedures.
- Good understanding of operational risk and escalation processes.
- Strong communication and teamwork skills.
- Ability to handle multiple tasks and work under pressure.
Skills & Experience Required
Key Competencies
- Attention to detail and accuracy
- Risk awareness and judgment
- Problem-solving and analytical thinking
- Collaboration and teamwork
- Continuous improvement mindset
- Ability to coach and share knowledge
Requirements
- 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
- Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
- Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
- Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
- Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
- Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.