About this role
Purpose of Role To enable a seamless and reliable order fulfillment experience for partners
Key Accountabilities Include • Contribute to customer/partner satisfaction and brand loyalty • Supports achievement of monthly sales budget, resulting in a positive influence to the bottom line • Supports customer/partner retention • Ensure resolution of requests • Supports inbound calls
Primary Responsibilities Include • Process order management transactions • Process account reconciliation • Answer internal and external calls and process workflow • Process vendor portal transitions through workflow processing • Implement order shipping requirements • Create and maintain Modifiers • Order allocation via manual and script
Core Functional Competencies • Brand Ambassador – Non marketing: Serve as a representative of the Yamaha brand • Customer Problem Resolution: Gather information towards appropriate solutions • Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making • Department Technology and Systems: Understand and can effectively use department technology and systems to perform work • Product Knowledge – Operations: Possess detailed knowledge of Yamaha's products and services
Core Behavioral Competencies • Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment) • Customer Focus • Values Differences • Action Oriented • Communicates Effectively • Self-awareness • Being Resilient
Qualifications Ideal • Demonstrated success with order processing and knowledge of order requirements and releases • Proficient in Microsoft Office suite (examples: Teams, Excel, Word) • ERP system experience • Demonstrated success working with internal and external stakeholders while in a high-volume environment • Demonstrated success in support of dealers and sales management • Database software experience
Preferred • 1+ years' experience with national accounts order processing and vendor portals • SalesForce Experience, including dashboards and reports • Tableau or Similar Data Base Software Experience • Oracle • Electronic Data Interface (EDI) • Demonstrated success with National Account Partners
Compensation
• The hiring range for this position is $20.57 - $26.48/hr. + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.
Here's What We'll Bring
• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Gym and wellness reimbursement program
• Tobacco cessation reward program
• Free concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Hybrid work schedule
• Vacation, sick-time and personal floating holidays
• In-office events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture