About this role
Salary: £28,000 - 32,000 per year
Requirements: Experience in a 1st Line or 2nd Line IT support roleMSP experience is highly desirableStrong customer service and communication skillsGood troubleshooting mindsetOrganised and comfortable managing ticketsFull driving licence beneficial (not essential at 1st line level) Responsibilities: Acting as a key point of contact for incoming support ticketsProviding remote 1st and 2nd line support to clientsTroubleshooting Microsoft 365 and Windows desktop issuesManaging Active Directory tasks (users, permissions, group policy)Supporting endpoint and Intune-related queriesInvestigating basic networking issues (DNS, DHCP, TCP/IP)Escalating more complex issues to senior engineersMaintaining accurate ticket updates and documentationOccasionally attending client sites (if at 2nd line level) Technologies: Active DirectorySupportMicrosoft 365TCP/IPWindowsOffice 365HardwareSharePoint More:
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford, Kent. This is an office-based role with a salary of up to £32,000 depending on experience. You will join a busy, collaborative service desk supporting a wide range of external clients, with hands-on exposure across desktop, Microsoft 365, and core infrastructure support. The environment is structured but fast-moving and is designed to support learning, knowledge sharing, and technical progression. We offer a supportive MSP environment with real progression, exposure to a broad client base and modern tech stack, and a clear pathway into 2nd Line and beyond.
last updated 34 week of 2026