About this role
Salary: £56,000 - 85,000 per year
Requirements: Proven experience as a Business Analyst within ServiceNow environments.Strong experience in requirements gathering, analysis, and documentation.Experience translating business requirements into ServiceNow functional requirements.Knowledge and experience of IT Service Management (ITSM) processes.Experience working with Service Catalogue Management and service request processes.Strong stakeholder management and communication skills.Experience facilitating workshops and engaging with both technical and non-technical audiences.Ability to produce high-quality BA artefacts and documentation.Experience supporting ServiceNow implementation, enhancement, or transformation projects.Knowledge of Agile delivery methodologies.Familiarity with ServiceNow modules beyond ITSM.Experience creating user stories, process maps, and acceptance criteria. Responsibilities: Lead business analysis activities across ServiceNow-related initiatives.Facilitate workshops and stakeholder meetings to gather, challenge, and refine requirements.Document business requirements, user stories, process maps, and functional specifications.Translate business requirements into clear ServiceNow requirements for development and delivery teams.Work closely with ServiceNow developers, platform owners, and business stakeholders to ensure requirements are understood and implemented effectively.Analyse existing processes and identify opportunities for improvement and optimisation.Support solution design discussions from a business and functional perspective.Assist with testing, validation, and business acceptance activities.Ensure requirements maintain alignment with business objectives and operational needs. Technologies: SupportITSMServiceNow More:
AgileSource are seeking an experienced ServiceNow Business Analyst to support the delivery and enhancement of ServiceNow-based service management capabilities. This is an ongoing contract role with an immediate start, offered inside IR35. We are looking for a strong Business Analyst with practical ServiceNow experience who can engage stakeholders, elicit and document requirements, and translate business needs into clear ServiceNow solutions. This is not a highly technical ServiceNow specialist position, and it is not dependent on ServiceNow certifications.
last updated 34 week of 2026