About this role
Salary: £55,000 - 60,000 per year
Requirements: Strong IT Service Management background with significant management experienceProven experience leading technical and service operations teamsStrong understanding of ITIL and modern service management practicesExperience managing complex infrastructure environments and operational risk, with a hands-on technical infrastructure backgroundConfident handling major incidents and high-pressure service issuesStrong understanding of business continuity, disaster recovery and service resilienceTrack record of introducing measurable service improvementsFull right to work in the UK without any restrictionsAlready within a reasonable commutable distance of Norwich Responsibilities: Lead, develop and improve our IT Service Desk and Infrastructure teamsOwn service performance, availability, capacity and continual improvementLead major incidents and coordinate technical teams, suppliers and senior stakeholdersManage operational budgets and identify investment requirements and risksDevelop and improve our IT service management processes, standards and performance measuresOversee business continuity, disaster recovery and operational resilienceIdentify opportunities to improve service quality, efficiency, security and customer experienceWork within our senior IT leadership structure alongside the Head of IT and other tech leaders Technologies: ITILSecurity More:
We are hiring an IT Operations Manager based in Norwich, with a minimum of two days onsite and a salary of £55k–£60k. This is a senior role with responsibility across service desk, infrastructure and day-to-day technology operations, combining people leadership, IT service management, operational governance and strategic improvement. We offer the opportunity to make meaningful improvements to how IT operates, with scope across service performance, major incidents, suppliers, budgets and resilience.
last updated 34 week of 2026