About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Imagine having your own personal travel expert — someone who’s there to welcome you & help you make the most of every moment. That’s exactly what our Guest Service Representatives do. From the moment our guests arrive, our team is ready to answer questions, solve problems, and help them choose unforgettable excursions. We are local insiders, sharing the best of our backyard so our guests can create memories that last a lifetime. Join a team that turns vacations into lifelong stories. Be the reason someone’s trip becomes unforgettable. Performs a variety of moderately difficult customer service tasks. Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints. Coordinate guest amenity requests, reservations, and special requests. Assist with luggage & unloading as well as assist guests with delayed luggage queries. Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors.