About this role
Responsible in asking appropriate questions in order to collect enough information to create an Event for later processing by a Specialist or to send the Claimant the necessary forms to complete
The Telephonic Intake Specialist handles inbound calls to collect and verify information from clients. This role ensures accurate documentation of member details and claim-related data while delivering professional, empathetic customer service. The specialist maintains compliance with privacy and insurance regulations.
Band A & B High School Diploma. Band A: 6 - 12 months experience in L&A Insurance - intake