About this role
A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.
Core Responsibilities
Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questionsVerify insurance coverage and process pre-authorization requestsUpdate patient records accurately in AdvancedMDEscalate complex or sensitive cases to clinical or billing staff as neededMaintain HIPAA-compliant handling of all patient informationDocument call outcomes and follow-up actions consistentlyRequirements
2+ years in a healthcare call center, medical billing, or patient services role (preferred)Working knowledge of AdvancedMD (preferred)Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)Clear, professional phone communication skillsFor the bilingual profile: fluent Spanish and English, spoken and writtenComfortable working US business hours (EST)Reliable home office setup, stable internet connectionBenefits
Remote work setupCompetitive compensationPaid Time Off and holidaysHMO coverageGym allowanceExtra holiday payLong-term career opportunities with a growing global team