About this role
Job summary
ED Flow Coordinator
Division: Medicine & Emergency Care
Care Group: Acute & Emergency Medicine
Band: 3
Salary: £25,760 - £27,476 per annum/pro rata
Interview Date: Week commencing 24th August 2026
**Please note we are unable to offer sponsorship for this role**
We are recruiting for a ED Flow Coordinator who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
**Please note flexible working is not Bank**
The role operates on a 24/7 rotational shift pattern, consisting of 12 hour shifts, including days, nights, weekends and bank holidays. Flexibility and resilience are essential, as no two days are the same in Emergency Care.
If you are proactive, adaptable and thrive in a dynamic environment, this is an exciting opportunity to develop your skills while making a real difference to patients and colleagues alike.
Main duties of the job
The aim of the Patient Flow Co-ordinator is to provide support to the Quality & Safety Lead (QSL) in dealing with general administrative tasks. The concept is designed to free up valuable nursing and medical time to avoid delays, keep within the breach time frames and improve the patient experience.
The Flow Co-ordinator will be expected to work as part of the team, under the direction of the QSL and daily Duty Manager, ensuring smooth flow of patients through the department and Emergency Floor.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients. As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First.
Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description Job responsibilities
To provide administrative support to the QSL to support the smooth flow of patients through the Emergency Floor (EF) all leading from the Emergency Department (ED).
To provide clerical support for the EF Daily PLD checks for DTAs
To ensure the ED computer system is up-to-date (in real time) at all times.
To respond to numerous general enquiries by either the telephone or face to face with patients/ relatives and staff regarding the flow of patients through the department.
To bleep the necessary specialty staff as requested by the QSL/EPIC ensuring time of reviews are documented appropriately.
To communicate with all members of the multi-disciplinary team and other agencies when necessary.
To book transport for patients if required in the absence of the ED Admin Clerk.
To assist in the provision of a safe environment for the safety and welfare of patients and staff within trust policies.
To be customer aware at all times.
To recognise escalating workloads and potential situations where patients may breach and instigate appropriate action.
To ensure data quality awareness is promoted throughout the Department, including implementation of necessary procedures and guidelines.
Escalation of KPIs to DM
The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. The post holder would also be expected to learn the admin/ booking process to help assist during periods of need. For further information please refer to the attached Job Description
Person Specification
Qualifications Essential
3 GCSE's grade A-C or equivalent
Skills Essential
Excellent communication & interpersonal skills. Able to work under own initiative
Desirable
Customer care focused. Able to cope under stress
Experience Essential
Previous experience within the NHS is desirable
Knowledge Essential
Basic IT skills use of Microsoft & clinical systems Office/Clerical knowledge within the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Medway NHS Foundation Trust
Address Medway Maritime Hospital
Medway
ME7 5NY
United Kingdom
Employer's website https://www.medway.nhs.uk/ (Opens in a new tab)