About this role
1) GENERAL DESCRIPTION Responsible in preparing and serving foods to patients in the wards and also taking menu orders with gratitude and politeness.
2) JOB DESCRIPTION
• To portion out the patients’ food for every meal time in the platting room according to the diet sheet/menu.
• To send the patients’ meals to the wards for every meal and to collect dirty crockeries and trays from wards after every meal.
• To wash all the food containers and utensils that have been used during serving and to ensure the working area is clean.
• To do the ward rounds every morning & afternoon to update the diet sheets by checking against the wards’ day books for any discharging patients or new admissions.
• To ask/assist every patient in the wards for their preferred menu for the next following day.
• To key in the diet order from patient in the Meal Order Form.
• To do the summary of the menu for the next following day for every ward separately for breakfast, lunch, dinner and fill in the Menu Sorting Form.
• To do the summary for monthly meals served.
• Inform the Chef/ Cook if special items have been requested by patients.
• To charge patients for any special order meals requested and inform to billing.
• To answer phone calls from wards informing about any changes in diet ordered/new admission and to record it/do amendment in the particular diet sheet/menu/request book.
• To wash and cut fruits for patients’ meals.
• To cook rice for patients for selling at cafeteria when the kitchen helper is on leave or not around.
• To arrange the clean and dry crockery in the allocated cabinet and shelves.
• To clean the refrigerator in the kitchen.
• To throw all rubbish from the service area to the hospital main rubbish collection centre daily.
• Assist to check each patient’s meal at the end of meal assembly to make sure food is served as ordered.
• To perform any other duties, without hesitation as when required by the Management.
• To take reasonable care for the safety and health of him/herself and of other persons who may be affected by his acts or omissions at work.
• To wear and use at all times any personal protective equipment or clothing provided by the Management for the purpose of preventing risks to his or her safety and health.
• Ensure all policies and procedures of Integrated Management System certification and Hospital Accreditation are adhered to.
• Participate actively in other new service that introduced.
• Ensure the policies on patient’s and family’s right are addressed at all times.
• To carry out other responsibilities or duties assigned from time to time by Head of Services.
• Ensure compliance to Patient Safety Goals as safety improvement measures recommended by World Alliance for Patient Safety (2008).
• Ensure to actively participate in 5S activities.
• Ensure adhere to SE KPJ Way.
• To comply with Baby Friendly Hospital Initiative (BFHI) policy.
3) JOB REQUIREMENT
• Minimum in SPM.
• Preferred to have cert/diploma/degree in food service or other related.
• No experience required.
• Preferred to have working experience in F&B for at least 1 year.
• Creative and innovative.
• Punctual.
• Highly disciplined.
• Willing to learn and improve.
• Good interpersonal skills.
• Friendly and approachable.
• Capable to communicate all levels of staffs and patients in different languages particularly in Malay and English.