About this role
GENERAL DESCRIPTION A Clinic Receptionist plays a pivotal role as the first point of contact for patients in a healthcare setting. This key position involves warmly greeting patients, expertly scheduling appointments, managing incoming phone calls, efficiently registering patients, processing payments with precision, and maintaining accurate records. In addition, the receptionist handles a range of administrative tasks to ensure a smooth, welcoming environment, ultimately contributing to a positive patient experience and the clinic's overall efficiency. RESPONSIBLE FOR 1. To cordially receive all patients with or without an appointment, directly from the lobby and A&E. 2. Strictly maintained the confidentiality and safety of the patient at all times in the hospital.
3. Ensure smooth flow of the clinic and apply the best clinic management at all times.
4. To ensure all appointments are recorded in ENCORMED.
5.Handle rescheduling, cancellations, and follow-ups while minimizing wait times and scheduling.
6. Mobility of the workstation.
7.Assist (Chaperon) in any procedure carried out in their clinic.
8. To ensure charges are correct and to justify the treatment plan for the patient
9. Monthly Clinic Census
10. May perform work under pressure and other related work, including teamwork, working in harmony with all. 11. To carry out any other duties from the immediate superior as assigned from time to time
JOB REQUIREMENT: 1. Education
SPM with proficiency in spoken English and Bahasa Malaysia.
2. Knowledge and Experiences:
. SPM with a credit in English and Bahasa Malaysia.
. Able to converse fluently and write in the English Language and Bahasa Malaysia.