About this role
Salary: £60,000 - 60,000 per year
Requirements: Proven experience working within an MSP environment at 3rd line level for 3 years is essentialStrong hands-on experience with Microsoft Azure architecture and services, including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure LocalStrong hands-on experience with Microsoft 365, including Entra ID, Intune, Exchange Online, and SharePointSolid understanding of IT security fundamentals, including endpoint protection, identity/access management, patching, and general best practiceInfrastructure experience with servers, virtualisation (e.g. VMware or Hyper-V), storage, and backupsNetworking knowledge covering firewalls, switches, VPNs, and routing/switching fundamentalsStrong troubleshooting and problem-solving skills, with the ability to own complex escalations end-to-endExcellent communication skills, with confidence dealing directly with clientsRelevant certifications are desirable, such as Microsoft Azure/M365 certifications or networking certifications, but are not essential if experience is strongMust have the right to work in the UK; sponsorship is not available Responsibilities: Act as a senior escalation point for complex technical issuesSupport and maintain cloud environments across Microsoft Azure and Microsoft 365Support and maintain client infrastructure, including servers, virtualisation, and storageSupport networking environments including switches, firewalls, routing, and VPNsSupport security-related issues across client environments, including endpoint security, patching, identity/access management, and general security best practiceDiagnose and resolve root-cause issues rather than just symptoms, reducing recurring ticketsDocument technical solutions, processes, and configurations clearly for internal knowledge base and client recordsMentor and support junior engineers (1st/2nd line), helping to develop their technical knowledgeLiaise directly with clients on more complex or sensitive technical matters, ensuring clear communication throughout Technologies: AzureCloudHyper-VSupportMicrosoft 365SecuritySharePointVMwareOffice 365DevOps More:
We are a growing Managed Service Provider based in Bristol, offering a hybrid working arrangement with one day per week in the office and the remainder remote. We are looking to appoint an experienced Infrastructure / 3rd Line Engineer to join our technical team. This role offers a salary of up to £60,000 DOE, along with great training and progression, certification support, private healthcare, 25 days annual leave plus bank holidays, and an enhanced pension.
last updated 30 week of 2026