About this role
Salary: £35,000 - 37,000 per year
Requirements: Right to work in the UKAt least 5 years experience in an IT support role within an MSP or managed IT environmentKnowledge of Microsoft 365, Azure, Intune, and Windows Server environmentsFamiliarity with VMware or Hyper-V virtualizationUnderstanding of basic networking concepts, including TCP/IP, DNS, and DHCPStrong troubleshooting skills and ability to work in a fast-paced service desk environmentExcellent communication skills, with the ability to assist technical and non-technical usersWillingness to work one weekend in every four weeks and follow a service desk shift patternDesirable: Microsoft certifications such as MS-100, MS-500, or AZ-104Desirable: PowerShell or basic scripting experienceDesirable: Familiarity with monitoring, backup, or security tools Responsibilities: Provide second-line support for client IT systems and handle tickets escalated from first lineTroubleshoot and resolve issues involving Microsoft 365 or Office 365, Azure, Intune, and Windows ServerSupport virtualization platforms such as VMware or Hyper-V, along with endpoint devicesAssist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routingMaintain clear and accurate ticket documentation and provide timely client updatesEscalate complex or high-priority issues to third-line engineers as neededContribute to a busy service desk, meeting SLA targets and quality standards Technologies: AzureCloudHyper-VSupportMicrosoft 365Office 365PowerShellSecurityTCP/IPVMwareWindows More:
We are a fast-growing managed service provider based in Preston, providing managed IT, cloud, and security services to a diverse client base. We value technical expertise, collaboration, and high-quality client support. This is a full-time Senior 2nd Line Service Desk Engineer role in Preston, with the option to work from home two days a week. We offer a salary of up to £37,000 depending on experience, a company bonus, training and certification support, a pension scheme, 25 days of annual leave plus bank holidays, and a clear progression pathway into third-line roles.
last updated 40 week of 2026