About this role
Salary: £30,000 - 35,000 per year
Requirements: Ability to work independently and as part of a teamExceptional customer service skills and engagement1st line service desk experienceExperience working with Microsoft technologies, including Active Directory, Windows Server, DNS, DHCP and NPSExperience working with network technologies, including firewalls, switches, routers and Wi-FiExperience with cloud solutions, including Microsoft Office 365 and Azure Responsibilities: Manage multiple tickets and projectsAssist with technical support requests within the teamKeep IT documentation up to dateMeet and exceed SLAsEnsure clear communication with customers and staffWork closely with our senior management team and provide direct reportingCarry out onsite work where requiredWork office-based with occasional overtime Technologies: Active DirectoryCloudSupportNetworkOffice 365WindowsAzureFirewall More:
We are a leading IT managed service provider offering a proactive and customer-focused 2nd Line Support Engineer opportunity in the Hove area. This is an office-based role with some onsite work where required, and occasional overtime may be offered. We provide access to pool vehicles for work-related activities, a modern air-conditioned office by the seafront near the Lady Bee Marina, convenient transport links, a friendly working environment with regular social events, high-spec workstations, training, free drinks and snacks, a breakout area with pool, table tennis and air hockey, and holiday entitlement that increases with length of service.
last updated 29 week of 2026