IT Infrastructure Manager @ Gold Group

Salary: £55,000 - 65,000 per year

Requirements

• Extensive experience leading infrastructure operations and engineering teams.
• Strong background managing enterprise infrastructure services, including networks, servers, storage, virtualisation, cloud, and end-user technologies.
• Experience managing operational performance, budgets, suppliers, risks, and service delivery.
• Strong knowledge of Cisco Routing & Switching, Fortinet Firewalls, HP Servers & Storage, VMware & Microsoft Hyper-V, Microsoft Azure, Veeam Backup & Recovery, infrastructure monitoring platforms, and disaster recovery and business continuity solutions.
• Experience managing public cloud and hybrid infrastructure environments.
• Strong understanding of ITIL-based service management.
• Proven experience delivering infrastructure change and transformation projects.
• Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks.
• Excellent stakeholder management and communication skills.
• Able to lead visibly and accountably, take ownership, manage and develop people, and set clear standards.
• Calm and decisive when managing major incidents and operational challenges.
• Able to communicate complex technical concepts in clear business language.
• Commercially aware, organised, collaborative, and comfortable balancing strategic and operational priorities.
• Passionate about continual learning, innovation, automation, and service improvement.

Responsibilities

• Define and own our infrastructure strategy, roadmap, standards, and operating model.
• Lead and develop our Infrastructure Team, set objectives and performance expectations, and ensure the function has the skills, resources, and coverage to support business needs.
• Drive service improvement, standardisation, automation, and operational efficiencies.
• Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management.
• Oversee enterprise networks, including LAN, WAN, Wi-Fi, SD-WAN, firewalls, and connectivity services.
• Maintain proactive monitoring and alerting, and ensure infrastructure documentation and knowledge articles remain accurate and current.
• Lead the governance, optimisation, and operational management of cloud and hybrid environments.
• Drive cloud adoption and infrastructure modernisation, develop practical migration strategies, and ensure cloud services are monitored, secured, and managed.
• Own infrastructure risks, technical debt, vulnerabilities, and remediation plans.
• Ensure patch management, access controls, security hardening, endpoint protection, and vulnerability management activities are completed within agreed timescales.
• Maintain disaster recovery and business continuity capabilities, including regular testing and evidence of recovery readiness.
• Support compliance with ITIL, ISO 9001, ISO 27001, Cyber Essentials and Cyber Essentials Plus, ISO 14001, ESG principles, and internal governance controls.
• Lead responses to major infrastructure incidents and ensure effective communication throughout resolution.
• Ensure incidents, changes, service requests, and problems are managed in line with ITIL best practices.
• Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover.
• Report regularly to senior stakeholders on service performance, risks, capacity, and improvement initiatives.
• Manage infrastructure budgets, forecasting, licensing, contracts, and technology assets.
• Build relationships with vendors and service partners, support procurement and technology investment decisions, and ensure value for money and high-quality service delivery.

Technologies

• Azure
• Cloud
• Cisco
• Hyper-V
• Support
• ITIL
• LAN
• Network
• Security
• VMware
• Veeam
• DevOps

More

We are seeking a hands-on IT Infrastructure Manager for a full-time, permanent leadership role based in Coventry, with hybrid working available. The salary is £55,000–£65,000. You will oversee our network, server, storage, virtualisation, cloud, hybrid, and workplace technologies, lead a skilled infrastructure team, and manage critical supplier relationships in a complex, business-critical technology environment. We offer a comprehensive benefits package including a company share scheme, pension, private medical insurance, Medicash healthcare cash plan, financial planning support, death in service cover, permanent total disability insurance, enhanced family leave pay, company sick pay, hybrid working, professional development and training investment, professional membership support, health checks, wellbeing support, an employee assistance programme, annual flu vaccinations, eyecare support, and generous annual leave.

last updated 44 week of 2026