About this role
Salary: £35,000 - 35,000 per year
Requirements: Experience in a 2nd Line Support, IT Support Engineer or MSP support positionStrong Microsoft 365 administration skillsExperience supporting Microsoft Intune and Entra IDAdvanced desktop, application and user troubleshooting skillsGood networking knowledge, including switches, wireless networks and firewallsExcellent customer service and communication skillsConfidence working independently and managing our own workloadA full UK driving licence and access to our own vehicleBased in Devon and able to travel to customer sites across the regionMicrosoft Defender experienceAzure administration experienceWindows Server administrationActive Directory and Group Policy knowledgeExperience with RMM and remote support toolsPowerShell skillsCyber security knowledgeMicrosoft certificationsPrevious Managed Service Provider experience Responsibilities: Provide remote and onsite IT support to business customersAct as an escalation point for more complex technical issuesSupport Microsoft 365, including Exchange Online, SharePoint and TeamsAdminister Microsoft Intune and Entra ID environmentsTroubleshoot desktops, laptops, servers and networking equipmentSupport Microsoft Defender and cyber security best practicesAssist with installations, upgrades and customer projectsKeep customers informed throughout the support processResearch and resolve unfamiliar technical problemsWork closely with colleagues across the wider technical teamProduce clear technical documentation and customer updates Technologies: Active DirectoryAzureCloudSupportMicrosoft 365Microsoft IntunePowerShellSecuritySharePointWindowsOffice 365 More:
We are a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK. We are looking for an experienced engineer based in Devon to become our technical presence across the South West, working from home with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work. This is a varied, customer-facing role with genuine flexibility, exposure to modern Microsoft cloud and security technologies, ongoing training and professional development, clear progression opportunities, and a friendly, supportive and collaborative technical team. The salary is £30,000 to £35,000 DOE plus mileage.
last updated 29 week of 2026