About this role
Salary: £45,000 - 45,000 per year
Requirements: Strong 3rd Line or senior 2nd/3rd Line experience within an MSPBroad Microsoft infrastructure and Microsoft 365 knowledgeStrong Windows Server and Active Directory experienceGood practical knowledge of Microsoft Entra IDExperience supporting Microsoft Intune and modern device managementStrong networking knowledge including VLANs, switching, routing and wirelessExperience administering and troubleshooting firewalls and VPNsExperience supporting virtualised server environmentsGood understanding of backup, disaster recovery and security technologiesConfidence investigating unfamiliar or complex technical problemsStrong customer-facing communication skillsThe ability to work independently and take ownership of technical issuesPrevious involvement in infrastructure or Microsoft cloud projects would be particularly valuableFull UK driving licenceComfortable travelling to customer sites across Kent when requiredWillingness to undergo an enhanced DBS check, provided by us, as some customers include schools and colleges Responsibilities: Act as a senior technical escalation point for complex client issuesTroubleshoot Microsoft 365, Entra ID and hybrid environmentsSupport and administer Windows Server and Active Directory environmentsManage Microsoft 365 environments across multiple customer tenantsSupport Microsoft Intune, Autopilot and endpoint managementTroubleshoot networking including VLANs, switching, routing, DNS, DHCP and wirelessConfigure and troubleshoot firewalls, VPNs and security policiesSupport virtualised environments including Hyper-V, VMware and ProxmoxManage backup, disaster recovery and business continuity solutionsSupport endpoint security, MFA and EDR technologiesDiagnose complex infrastructure and performance issuesTake ownership of technical problems through to resolutionSupport and mentor less experienced engineers when requiredProduce clear technical documentation and improve internal knowledgeWork directly with customers to explain technical issues and recommendationsDeliver and support infrastructure and cloud projectsAttend customer sites where hands-on technical work is requiredSupport project work including Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements Technologies: Active DirectoryCloudFirewallHyper-VSupportLESSMicrosoft 365Microsoft IntuneNetworkSecurityVMwareWindowsOffice 365 More:
We are a growing Managed Service Provider based in Ashford, Kent, offering a salary of up to £45,000 depending on experience. We provide varied technical work across multiple customer environments, a commercial vehicle within six months, private medical insurance after six months, and private dental cover after six months. This senior, hands-on role offers the opportunity to become a key technical member of our growing team, with strong involvement in infrastructure and cloud projects, customer site travel across Kent, and long-term progression as we continue to expand.
last updated 34 week of 2026