About this role
Salary: £30,000 - 35,000 per year
Requirements: Experience in a 2nd Line Support, IT Support Engineer or Managed Service Provider support positionStrong Microsoft 365 administration skillsExperience supporting Microsoft Intune and Entra IDAdvanced desktop, application and user troubleshooting skillsGood networking knowledge, including switches, wireless networks and firewallsExcellent customer service and communication skillsConfidence working independently and managing your own workloadA full UK driving licence and access to your own vehicleBased in Devon and able to travel to customer sites across the regionMicrosoft Defender experienceAzure administration experienceWindows Server administrationActive Directory and Group Policy experienceExperience with RMM and remote support toolsPowerShell knowledgeCyber security knowledgeMicrosoft certificationsPrevious Managed Service Provider experience Responsibilities: Provide remote and onsite IT support to business customersAct as an escalation point for more complex technical issuesSupport Microsoft 365, including Exchange Online, SharePoint and TeamsAdminister Microsoft Intune and Entra ID environmentsTroubleshoot desktops, laptops, servers and networking equipmentSupport Microsoft Defender and cyber security best practicesAssist with installations, upgrades and customer projectsKeep customers informed throughout the support processResearch and resolve unfamiliar technical problemsWork closely with colleagues across the wider technical teamProduce clear technical documentation and customer updates Technologies: Active DirectoryAzureSupportMicrosoft 365Microsoft IntunePowerShellSecuritySharePointWindowsOffice 365CloudDevOps More:
We are a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, cyber security, networking and IT support solutions to businesses across the UK. We are looking for an experienced engineer based in Devon to become our technical presence across the South West. This is a home-based role with regular customer site visits, offering a varied mix of remote support, hands-on troubleshooting, installations, technical advice and project work. You will join a friendly, supportive and collaborative technical team, with ongoing training, professional development and clear progression opportunities as we continue to expand.
last updated 29 week of 2026