About this role
Salary: £28,000 - 35,000 per year
Requirements: Experience working in an MSP, IT service provider, or busy technical support environmentPrevious 2nd Line support experienceStrong troubleshooting and problem-solving skillsConfident and professional customer communication skillsAbility to manage competing priorities and take ownership of technical issuesWillingness to support colleagues and share technical knowledgeFull UK driving licence for occasional customer site visitsExperience across most of the following technologies: Microsoft 365 and SharePoint, Windows desktop operating systems, Windows Server, Active Directory and Group Policy, Microsoft Azure, Hyper-V and VMware, networking including switches, routers, firewalls, DHCP and DNS, WatchGuard firewalls or similar security technologies, antivirus and endpoint security, printers and peripheral devices, Microsoft OfficeExperience supporting older or legacy Microsoft environments is desirable Responsibilities: Provide 2nd Line remote and onsite technical support to a wide range of customersAct as an escalation point for the 1st Line support teamInvestigate and resolve technical issues within agreed SLAsAssist with installations, migrations, and project workPrioritise and manage own support ticketsCreate and maintain clear technical documentationCommunicate with customers throughout the resolution processContribute to the out-of-hours rota when required Technologies: Active DirectoryAzureHyper-VSupportMicrosoft 365SecuritySharePointVMwareWindowsOffice 365Cloud More:
We are a well-established and steadily growing Managed Service Provider based in Paddock Wood. As our business continues to welcome new customers, we are looking for an experienced 2nd Line Support Engineer to join our service desk team. This is a varied role offering both remote and onsite support, along with involvement in technical installations and customer projects. We offer a salary of up to £35,000 depending on experience, paid overtime for additional project work, annual salary reviews, Christmas bonuses, paid technical training and development, clear progression opportunities, support and flexibility when family commitments arise, and a friendly, positive, team-focused environment where achievements are recognised.
last updated 29 week of 2026