About this role
Salary: £? - ? per year
Requirements: Solid previous experience in IT Support within a Microsoft environmentExperience in 1st Line / Service Desk / Customer Support in a Windows / Microsoft environmentExperience supporting face-to-face IT supportExperience with SharePointExperience with Windows 10Experience with Office 365Experience with Active DirectoryExperience with AzureExperience with IntuneExperience supporting breakfix issues with laptops, iPads, and iPhonesExcellent customer service skillsStrong communication skills Responsibilities: Provide additional BAU support for our internal staffManage and escalate support tickets, mainly focused on hardware issuesHandle software and breakfix issuesWork with external clients and maintain clear communicationTriaging tickets and escalating them to the relevant teams where necessary Technologies: Active DirectoryAzureHardwareSupportOffice 365SharePointWindowsCloud More:
We are offering a 12-month contract for a 1st Line Support Engineer based in Crawley, with a view to extend. This is a 5-day-per-week onsite role supporting our internal staff and external clients in a Microsoft environment. The position focuses on customer service, ticket management, and hands-on support across hardware, software, and breakfix issues. We are working with VIQU IT Recruitment on this opportunity, and there is also a referral reward of up to £1,000 for successful recommendations.
last updated 29 week of 2026