About this role
Salary: £61,500 - 73,057 per year
Requirements: We are looking for an experienced Senior Product Manager with the ability to lead a portfolio of customer contact products.We need someone who can define product strategy, vision, and roadmaps aligned to organisational priorities.We require experience prioritising backlogs across customer value, operational needs, technical debt, risk, and strategic objectives.We are looking for someone who can work effectively with users and stakeholders to understand needs and validate solutions.We need experience working across multidisciplinary Agile teams to deliver high-quality products and services.We require someone who understands operational performance, incident management, and defect prioritisation.We are looking for someone who can embed data governance, privacy, compliance, and information management requirements into product design and delivery.We need strong communication skills to present product vision, progress, and priorities to stakeholders.We are looking for someone who can promote product management best practice and contribute to product capability development across the organisation. Responsibilities: We own and champion a portfolio of customer contact products throughout the full lifecycle, from discovery and delivery to continuous improvement and retirement.We define and maintain product vision, strategy, and roadmaps aligned to organisational priorities.We prioritise product backlogs, balancing customer value, operational needs, technical debt, risk, and strategic objectives.We collaborate with users and stakeholders to understand needs, validate solutions, and ensure our products deliver measurable outcomes.We work across multidisciplinary Agile teams to deliver high-quality products and services.We oversee the operational performance of products, supporting incident management and prioritising defects alongside planned enhancements.We ensure data governance, privacy, compliance, and information management requirements are embedded within product design and delivery.We drive a seamless end-to-end customer experience by working closely with service owners, designers, engineers, and operational teams.We communicate product vision, progress, and priorities effectively to stakeholders, building engagement and support.We promote product management best practice and contribute to the development of product capability across the organisation. Technologies: EmbeddedSupportProduct ManagerCRM More:
We are a forward-thinking Civil Service organisation based in Cardiff, with hybrid working available and a requirement to be onsite twice per week. This Senior Product Manager role offers a Grade 7 salary of £61,098 to £73,057, along with a strong benefits package including a 28.97% employer pension contribution, 31 days annual leave plus Bank Holidays, 2 Privilege days, flexible and hybrid working, time off for wellbeing activities, a green car scheme, Cycle2Work and season travel tickets, and access to subsidised sports groups. We are committed to inclusion and diversity and encourage applications from all qualified candidates.
last updated 29 week of 2026