About this role
Salary: £38,000 - 40,000 per year
Requirements: Proven experience in a 3rd line support role within an MSP environment.Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365.Experience with virtualisation platforms such as VMware or Hyper-V.Hands-on experience with Windows Server environments (2012/2016/2019/2022).Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing).Strong problem-solving skills and ability to handle escalated technical issues.Excellent communication skills for working with technical and non-technical colleagues.Microsoft certifications (AZ-104, MS-100, MS-500) are desirable.PowerShell scripting or automation experience is desirable.Familiarity with backup, security, or monitoring tools is desirable. Responsibilities: Provide 3rd line support for escalated issues from the Infrastructure & Projects team.Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments.Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure.Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support.Collaborate with the team to ensure high availability and reliability of client systems.Document solutions and knowledge for the team to improve operational efficiency.Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations. Technologies: AzureCloudFirewallHyper-VSupportMicrosoft 365Office 365PowerShellSecurityTCP/IPVMwareWindowsDevOps More:
We are a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. We are recognised for technical expertise, excellent client service, and a collaborative team culture. This is a full-time role based in Preston, UK, with two days a week working from home, a 40-hour working week, a 1-hour lunch break, and one week per month on call with a paid on-call allowance. We offer a salary of up to £40,000 with a yearly 10% company bonus, training and career development support including funded certifications, a pension scheme, a friendly and collaborative MSP environment with strong progression opportunities, a modern office with onsite gym, sauna, pool table, darts board and treadmills for desks, employee recognition awards, and hybrid flexible working.
last updated 29 week of 2026