About this role
Job Title: Sr. SME, Operations Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibilities :
• Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
• Drive team metrics
• Regularly monitor closure of service levels
• Ensure prompt escalations to the Team Captain
• Supervi