About this role
Reporting to the Senior Director, Finance & IT, this role manages the corporate ERP (Sage X3) and the Company's technology infrastructure on a day-to-day basis to deliver effective and standardized IT processes. In addition, this role is expected to optimize Company systems, maintain accurate user access and distribution lists, and lead initiatives that enhance the organization's use of technology, including the responsible adoption of artificial intelligence tools and practices. Responsibilities:Manage all Company software, including Sage X3 ERP in coordination with ERP consultants, on a day-to-day basis to ensure data integrity is maintained, relevant reports are generated and system parameters are optimizedManage the Company's technology infrastructure with the support of Managed Services Provider (MSP), including servers, phone systems, laptops and related hardwareEnsure adequate cyber security measures are in place including policies and their implementation to ensure company's IT infrastructure is secure from external threatsRecommend and update Company IT policies and proceduresStandardize IT processes, procedures, documentation and workflows to improve consistency, scalability, compliance and service delivery across the CompanyMaintain and regularly update user lists, system access permissions, distribution groups and related records to support onboarding, offboarding, role changes and appropriate access controlsContinuously assess and optimize Company systems, applications and technology platforms to improve efficiency, integration, reporting capability, user experience and return on technology investmentsLead the organization in identifying, evaluating and implementing practical artificial intelligence opportunities, including establishing appropriate guidelines, training users and promoting responsible, secure and effective use of AI toolsTrain Team Members on how to use information technology systems more effectivelyTroubleshoot information technology issues that may arise from time to timeSupport continuous improvement projects with data integrity audits and data analysisProject manage the implementation of new and upgraded technologyAnalyze data to support management decision making on costing and supply chain mattersUnderstand and help document processes in the current stateAct as a liaison with Technology Partners and manage Technology vendors QualificationsPost-secondary education in Business, Computer Science or equivalent3 – 5 progressive years' experience in the IT function in a manufacturing environment Strong, demonstrable skills working hands-on with Sage X3 and related Business Intelligence (BI) applicationsStrong communication skills, including an ability to facilitate discussions across various levels of stakeholders and to effectively communicate complex and/or technical information to diverse audiencesOrganized, result-driven, and able to work on multiples tasks with limited supervision; ability to navigate and align support for both small and more complex projectsExperience with ERP implementation or managing similar projects will be considered a plusEnjoys working in a fast-paced environment with rapidly changing demands and priorities; solid work ethic and willingness to take on new initiativesExcellent computer skills, particularly Microsoft PowerPoint, Excel