Who is Silverflow? At Silverflow, we’re redefining payments. As the world’s first cloud-native acquiring processor, we’re replacing decades-old infrastructure with a fast, scalable, global platform. Founded in 2019, we’re founder-led, venture-backed, and growing fast. With 80+ dynamic colleagues from 30 different cultures, we are on track to reach 120 people by 2027. Our platform empowers a diverse range of clients, from banks to ride sharing platforms, helping them streamline operations, enhance data insights, and deliver seamless, real-time payment experiences at scale. What you'll do We’re looking for a Technical Account Manager to join our team in Amsterdam! In this role, you’ll work hands-on with enterprise clients, guiding them through technical implementations and helping them succeed as they integrate and launch on Silverflow’s acquiring platform. You’ll combine deep technical knowledge with a strong client focus, acting as a trusted advisor throughout onboarding and beyond. As part of the Technical Account Management team, you’ll play a key role in driving customer success and shaping how leading acquirers and large digital merchants scale with Silverflow. As a Technical Account Manager at Silverflow, you’ll serve as the primary technical contact for our clients before, during, and after they go live. You’ll work cross-functionally with Account Management, Product, Sales, and Engineering to ensure a seamless integration experience and ongoing technical success. This is a client-facing, solution-oriented role where you’ll deepen your technical and payments expertise while helping lead acquirers and large digital merchants to get the most out of Silverflow’s platform. As part of a growing team, you’ll also help to shape the future of Silverflow’s ideal customer support experience by:<ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Implementing Silverflow’s solutions for acquirers, PSPs, payfacs and partners.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Working closely with Silverflow’s sales and account management teams to ensure successful integration and adoption of Silverflow’s solutions.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Working with our customers, you will be their product owner, ensuring they understand our platform, while deepening Silverflow’s understanding of our clients’ unique business and technical needs.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You will be their dedicated point of contact for clients technical integration, solution adoption and new feature requirements.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Explaining how our APIs, SDKs and various other systems work. Ultimately, helping the customer to solve their business requirements using our technical solution, while ensuring we provide scalable solutions. You will also work directly with internal development & product teams.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Managing and prioritising support ticket flows between clients and our engineering and feature teams.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Consulting with our customers and using data to identify and specify new features and actionable insights to optimise payments via Silverflow’s platform.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Willingness to learn and use tools such as Postman, QuickSuit and CloudWatch to understand client requirements, run payment scenarios and generate payment insights.</li></ul> Who you are You’re an enthusiastic and driven professional with:<ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">3–5 years’ experience in a technical, engineering, or client support role, and ready for your next step.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Confidence in client-facing situations and curiosity about how payments work.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A solid understanding of APIs, SaaS and web services, and system integrations.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Strong planning and project management skills, you thrive on keeping things moving.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Analytical thinking and a practical approach to solving complex problems.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Commercial awareness and the ability to spot growth opportunities for Silverflow and our clients.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Experience collaborating across teams, especially with Sales, Product, or Engineering.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Willingness to travel within the EU and UK.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Excellent interpersonal and communication skills, with professional-level English.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Bonus: Previous experience in payments, data or fintech.</li></ul> As Silverflow is an oﬃce-first company, being located in the Netherlands and able to work onsite is essential for this role. Why join us? <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A fun and people-first culture Be part of a diverse team representing 30+ nationalities. Enjoy a daily team lunch, regular padel tournaments, and memorable annual events like our Christmas Party, company birthday celebrations, and off-site trip. We believe great work happens when people also have fun together.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Learn from the best Work alongside highly experienced colleagues with deep knowledge across disciplines. There’s a lot of expertise in-house and endless prospects to learn, grow, and challenge yourself.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Room to shape your career With strong growth ambitions, Silverflow offers plenty of opportunities to develop your career and grow at Silverflow.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Strong mentorship & collaboration Organisationally, we are a flat organization. You’ll work closely with the Head of Account Management, and the leadership team and experienced mentors, receiving hands-on guidance from people who genuinely care about your growth and development.</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Fast-paced, friendly, and collaborative environment Join a team that values new ideas and initiative, and doing things the right way, while moving fast and supporting each other along the way.</li></ul><h3 style="line-height:1.38;margin-right:20.7pt;margin-top:14pt;margin-bottom:4pt;">Great benefits from day one</h3><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Travel cost reimbursement</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A competitive salary with annual increases</li><li style="list-style-type:disc;font-size:10pt;font-family:'Helvetica Neue', sans-serif;color:rgb(40,50,78);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Stock options: share in the success you help create</li></ul>

Technical Account Manager @ Silverflow

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