About this role
Job summary
Ready to make an impact? Why not consider joining us as a Medical Secretary within Modality LLP's Community Outpatient Services.
Modality LLP is a large-scale healthcare provider of NHS and Private Outpatient Services, dedicated to delivering high-quality healthcare to our valued patients. We pride ourselves on a patient-centric approach, combing cutting-edge technology with compassionate care to ensure the best possible outcomes. As we continue to grow, we are seeking a talented and motivated Medical Secretary to join our dynamic team.
Our Community Outpatient Services provide NHS and Private specialist care for a wide range of conditions that would otherwise be managed in secondary care. Working across services in Sandwell, Walsall and Birmingham, you'll play an important role in supporting patient pathways and helping people access specialist assessment and treatment closer to home. As our services continue to grow, you'll contribute to delivering timely, high-quality care while supporting the expansion of community-based health care.
As an employee with us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
If you are ready to take on an exciting challenge we would love to hear from you.
Main duties of the job
Medical Secretaries will support the clinical teams, Admin Team Leaders and other managers in ensuring the speciality is able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. 18 weeks RTT target and other contractual targets for keeping DNAs to a minimum and issuing clinical correspondence within a set timeframe.
Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
Utilise computerised tracking systems to locate patient notes and investigation results.
Liaise with teams outside of the speciality e.g. referring GPs where appropriate to ensure a seamless patient journey.
Ensure patient information is maintained and updated on the appropriate patient information system.
Provide reception duties to support community services clinics, as required
Enter patients onto waiting lists and clinics, ensuring all demographic details are correct (addresses, phone numbers, GP details etc.) updating correctly on clinical/data systems as necessary.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
Over 15 years of experience of delivering community outpatient services Contracts with ICBs and hospital providers A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals Delivery of over 120,000 patient consultations per year Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Job description Job responsibilities
Please refer to the supporting documents for the full Job Description outlining the core responsibilities of this role.
You'll enjoy this role if you're passionate about delivering high-quality administrative support, enjoy working as part of a collaborative healthcare team and take pride in providing an excellent service to patients and colleagues. You'll also have the opportunity to develop your knowledge of NHS systems, medical terminology and outpatient services while working within a growing healthcare organisation.
If you're looking for a rewarding role with daily challenges and opportunities to make a real difference, we welcome your application.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.
Right to work checks: All applicants invited for interview will need to prove their right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References: References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history: You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Skills Essential
Writes clear and concise messages, including those containing complex medical terminology. Understands and applies policies, procedures and protocols in day-to-day practice. Demonstrates a good standard of written communication. Understands complex instructions and documentation containing medical terminology. Communicates effectively with colleagues, clinicians, patients and external agencies. Relays accurate and concise information containing medical terminology without risk of misunderstanding
Knowledge Essential
Knowledge of full range of administrative procedures and associated equipment Proven experience as a Medical Secretary or a similar role Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product Self-motivated and ability to work without supervision when required Excellent organisational and communication skills Ability to maintain computerised and manual filing/documentation systems
Desirable
Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role Previous experience of working in a clinical provider organisation Knowledge/previous experience of SystmOne clinical system Knowledge/previous experience of the NHS E Referrals Service
Personal Qualities Essential
Professional and approachable. Able to handle sensitive information with discretion. Team player with the ability to work independently. Calm under pressure and able to meet deadlines. Positive, flexible and committed to delivering high-quality patient care. Demonstrates Modality LLP's CARE values: Commitment, Accountability, Respect and Excellence.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality LLP
Address Modality LLP
Lyndon House
62 Hagley Road
Birmingham
West Midlands
B16 8PE
United Kingdom
Employer's website https://www.modalitycommunityservices.com/ (Opens in a new tab)