About this role
Job summary
Modality LLP is a leading provider of NHS and private outpatient services, working with hospitals and Integrated Care Boards (ICBs) across the UK to deliver innovative care pathways and improve patient outcomes.
Our Neurodevelopmental Division is one of our largest and fastest-growing services, providing ADHD, autism and related assessments and support for adults and children.
We are recruiting a Service Manager to provide operational leadership across the neurodevelopmental portfolio. Working closely with clinical leads, you will oversee service delivery, capacity and demand management, and ensure achievement of quality, performance, financial and contractual targets.
We are looking for a motivated individual who is passionate about delivering high-quality services and can demonstrate our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality service is provided. The postholder(s) will be committed to undertake any other duties commensurate with the role, within the bounds of their own competence.
As an employee with us you can benefit from
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
Main duties of the job
Run the day-to-day operations of the neurodevelopmental services (adult and children's ADHD, autism and related), developing detailed expert knowledge of the portfolio and delegating to admin team leaders. Proactively manage capacity and demand using clinic data, keeping within waiting-time KPIs and minimising wasted slots. Work with clinical leads on rotas, risks and issues, and embed effective communication channels (weekly meetings, MDTs with standardised agendas and data packs). Develop and maintain SOPs and support the rollout and monitoring of digital/automated pathways. Act as a key point of contact for external parties (clinical workforce, referring practices, PCNs, ICBs, trusts, community children's services, VCSEs) and prepare weekly operational reports.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
Over 15 years of experience of delivering community outpatient services Contracts with ICBs and hospital providers A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals Delivery of over 120,000 patient consultations per year Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
Job description Job responsibilities
Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role, this will include:
Governance and quality
Embed legal/regulatory requirements and prioritise CQC compliance in everyday delivery, supporting inspection readiness. Lead investigations into complaints, incidents and significant events (with governance support), and maintain risk and issues logs. Ensure compliance with confidentiality, data protection and information governance.
Staff management / HR
Line-manage administrative teams and support clinical/AHP staff, including recruitment, induction, training, appraisals and PDRs. Handle complex employee-relations matters (sickness, performance) and manage monthly payroll updates with the payroll team.
Projects and business development
Contribute to project groups and support the mobilisation of new neurodevelopmental contracts. Support service evaluations, audits and reviews as required.
Communications and engagement
Promote Modality's community and private services and keep external information accurate and up to date (e.g. NHS e-Referral Service, website pages). Build effective relationships with commissioners and key stakeholders.
If you feel this is the ideal career and looking for a daily challenge, we welcome an application for you to join our growing team of likeminded people.
Please note Modality LLP reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Qualifications Essential
Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Evidence of continuous professional development
Knowledge Essential
A minimum of 2 years operational management experience in a NHS/private healthcare setting Significant experience of managing teams and line management Experience in service redesign and project management Experience of presenting complex data/information to staff at all levels and persuading people to make changes based on this information Understanding of the role of NHS bodies such as ICBs, PCNs, acute and community providers, CQC and NHS England Experience of developing policies, pathways and standard operating procedures Experience and understanding of governance systems and processes including CQC compliance MS Word/Outlook/Excel and other software packages Excellent organisational skills Ability to produce error free and well-presented reports demonstrating a high level of accuracy
Skills Essential
Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills Highly competent at using initiative to solve day to day problems in a calm and professional manner Problem solving skills and ability to respond to sudden unexpected demands Excellent time management skills with the ability to re-prioritise Ability to work under significant pressure Ability to coordinate multiple areas of work ensuring alignment of priorities and effective communication Skills for managing aspects of projects ensuring they meet financial targets Skills for manipulating information. Advanced keyboard skills, use of a range of software
Personal Qualities Essential
Tactful and diplomatic Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales Skills for communication on complex matters, requiring developed interpersonal and oral/ written communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality LLP
Address Lyndon House
62 Hagley Road
Birmingham
West Midlands
B16 8PE
United Kingdom
Employer's website https://www.modalitycommunityservices.com/ (Opens in a new tab)