About this role
Job summary
Ready to make an impact? Join Modality LLP as Head of Contracting and Performance.
Modality LLP is a leading healthcare organisation delivering high-quality NHS and private services focused on excellent patient care, positive patient experience and efficient use of resources.
We are seeking an experienced senior leader to oversee organisational performance, contract management and service delivery. Reporting to the Interim Managing Director, you will work closely with executive, finance, operational and clinical teams, as well as commissioners, to ensure contracts are delivered in line with national policy, local requirements and performance standards.
The role includes NHS contract management, performance improvement, RTT oversight, service mobilisation, patient-level tracking and commissioner reporting. You will play a key role in strengthening performance, supporting service development and ensuring contractual obligations are consistently achieved.
This opportunity is ideal for a motivated NHS contracting and performance professional who can build strong commissioner relationships, use data to drive improvement and ensure high-quality service delivery.
Benefits include: NHS Pension Scheme 27 days annual leave plus bank holidays (pro rata) Employee discounts and benefits Employee Assistance Programme (EAP) Career development opportunities Flexible working options Wellbeing support
Main duties of the job
This is a senior leadership role responsible for organisational performance, contract management and programme delivery across Modality LLP.
Working alongside the Interim Managing Director and Executive Partner, you will provide leadership for the organisation's contracting and performance function, ensuring services are delivered in line with contractual requirements, commissioner expectations and organisational objectives.
You will have oversight of contract performance, access standards, operational delivery and reporting arrangements across a diverse portfolio of NHS and private healthcare services. The role will support strategic decision-making through effective performance management, robust governance and the provision of high-quality information and insight.
You will develop productive relationships with commissioners, provider organisations and internal stakeholders, supporting service improvement, contract compliance and sustainable organisational growth.
The role requires strong leadership, analytical and communication skills, together with the ability to manage complex contractual arrangements and drive continuous improvement across services.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
Over 15 years of experience delivering community outpatient services
Contracts with ICBs and hospital providers
A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
Delivery of over 160,000 patient consultations per year
Delivery of first consultations within a maximum of four weeks from referral from a choice of community locations, seven days per week
All employees are welcomed to enrol in our employee benefits scheme and NHS Pension Scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.
You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing these principles to every aspect of your leadership and decision-making.
If you are looking for a rewarding leadership role where you can make a significant impact on healthcare delivery and organisational performance, apply now and join Modality LLP.
Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act 2010.
Job description Job responsibilities
Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.
The postholder will be primarily responsible for:
Developing and maintaining a structured contract management framework, ensuring contractual obligations, reporting requirements and key milestones are monitored and delivered effectively.
Producing and coordinating commissioner submissions, contract reviews, exception reports and performance narratives, ensuring information is accurate, timely and aligned to contractual requirements.
Establishing and maintaining governance, assurance and escalation processes to identify risks, monitor delivery and support corrective action where required.
Providing expert advice to the Executive Team and operational leads on contractual obligations, commissioning guidance, NHS policy changes and associated organisational impacts.
Supporting contract negotiations, service variations and business development opportunities through analysis, modelling and contractual advice.
Leading and coordinating improvement projects relating to access standards, productivity, patient pathways, mobilisation activity and service performance.
Working with business intelligence, operational and finance colleagues to develop reporting tools, dashboards and performance information that support decision-making and service planning.
Ensuring lessons learned, audit findings and performance reviews are translated into practical improvement plans and embedded across services.
Supporting the development of organisational capability in performance management, contract compliance and commissioner engagement.
Contributing to strategic planning processes through the provision of performance intelligence, forecasting and contract-related insight.
The postholder will need to demonstrate a minimum of five years' NHS contracting and/or performance experience, detailed working knowledge of the NHS Standard Contract and current commissioning landscape, and experience of managing projects, teams and complex stakeholder relationships.
If you are looking for a challenging and rewarding role with the opportunity to influence organisational success at a senior level, we welcome your application to join our growing team.
We reserve the right to close this vacancy at any time during the advertising period.
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage.
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Skills Essential
Excellent leadership and people management skills Strong contract negotiation and contract management capability Advanced analytical and reporting skills Ability to interpret complex contractual and performance information Excellent stakeholder engagement and relationship management skills Strong communication and presentation skills Ability to manage multiple priorities and deliver to demanding deadlines
Personal Qualities Essential
Strategic and commercially aware Professional and credible leader Collaborative and relationship-focused Resilient and adaptable Results-driven with a commitment to continuous improvement Strong commitment to delivering high-quality patient-centred services Embodies the CARE values of Commitment, Accountability, Respect and Excellence
Knowledge Essential
Extensive knowledge of NHS contracting and commissioning arrangements Strong understanding of NHS performance frameworks and contractual requirements Knowledge of national healthcare policy and commissioning guidance Understanding of RTT performance management and healthcare performance reporting Knowledge of NHS provider and primary care environments
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality LLP
Address Lyndon House
62 Hagley Road
Birmingham
West Midlands
B16 8PE
United Kingdom
Employer's website https://www.modalitycommunityservices.com/ (Opens in a new tab)