About this role
Zendesk Architect at Vermont Information Processing. Location: Colchester, Vermont, United States. Role: centralizing administration, optimizing workflows, architecting integrations Requirements: 5+ years in customer support operations or CX technology (3+ years as advanced Zendesk admin/architect). Deep Zendesk API/webhook/integration experience, WFM and AI optimization, Atlassian and HubSpot integrations, strong project and stakeholder skills. Category: Information Technology Seniority: Senior Level Tools: Zendesk, Zendesk Support, Zendesk Guide, Zendesk Talk, Zendesk Explore, Zendesk WFM, Zendesk APIs, Webhooks, Atlassian, HubSpot, Microsoft Office, Tymeshift, Copilot, Auto-assist, AI Agents, Data Warehouse Certifications: zendesk administrator Commitment: Full Time Workplace: Hybrid Languages: English