About this role
Sr. Service Desk Shift Lead at DMI, LLC. Location: Atlanta, Georgia, United States. Role: overseeing operations, mentoring team, monitoring SLAs Requirements: Bachelor's in IT or related field, 2+ years as a service desk shift lead, U.S. citizenship required for role access, ITIL preferred, demonstrated leadership of service desk operations and SLA/KPI management. Category: Information Technology Seniority: Entry Level Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English