About this role
End User Support Specialist at DMI, LLC. Location: Crownsville, Maryland, United States. Role: installing hardware, managing tickets, troubleshooting issues Requirements: 3+ years help desk/desktop support experience; support Windows OS, desktop/laptop/tablet/mobile hardware and standard productivity software; ServiceNow ticketing, strong communication and customer service skills; A+/Network+/Security+ preferred; Associate's degree preferred. Category: Information Technology Seniority: Mid Level Tools: Windows, Microsoft Office, G Suite, Adobe, Google Chrome, Zoom, WebEx, Cisco Jabber, GoToMeeting, Google Meet, ServiceNow Certifications: a+, network+, security+ Commitment: Full Time Workplace: Onsite Languages: English