About this role
Team Lead, Customer Success at WATI.io. Location: Mexico or North America. Role: leading teams, coaching managers, driving retention Requirements: Fluent in Portuguese and Spanish (English for internal communication), 4+ years customer-facing experience, 2+ years leading CS teams in SaaS, strong coaching, stakeholder management, and data-driven skills. Category: Customer Service Seniority: Mid Level Tools: Wati AI, AI Copilot, Astra AI Agent, LLMs, WhatsApp Commitment: Full Time Workplace: Remote Languages: Portuguese, Spanish, English